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| Acknowledgements | |
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| Glossary | |
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| Introduction | |
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| Magic Numbers for Productivity and Efficiency | |
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| Absenteeism rate by job category and job performance | |
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| Accident costs | |
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| Average time for dispute resolution | |
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| Cost per hire | |
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| Finance staff as a percentage of total staff | |
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| Overtime hours | |
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| The HR budget as a percentage of sales | |
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| HR staff as a percentage of total staff | |
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| IT staff as a percentage of total staff | |
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| Marketing staff as a percentage of total staff | |
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| Payroll staff as a percentage of total staff | |
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| Percentage of employees making suggestions | |
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| Process-cycle time | |
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| Profit per employee | |
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| Response time per request for information | |
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| Sick-leave rate | |
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| Sick days per full-time equivalent employee per year | |
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| The cost of medical disbursement by category of ailment | |
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| Time taken to fill a job vacancy | |
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| Magic Numbers for Staffing and Learning | |
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| Staff-turnover cost by recruitment source | |
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| Employee-engagement index | |
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| Involuntary staff-turnover rate | |
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| Turnover rate by job category and job performance | |
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| Voluntary staff-turnover rate | |
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| Competency-development expense per employee | |
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| Training hours per employee | |
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| Cost per trainee hour | |
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| Percentage of employees trained, by category | |
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| Magic Numbers for Talent and Reward | |
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| Internal-hire probability | |
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| Retention rate of key employees | |
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| Range (distribution) of performance-appraisal ratings | |
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| Job evaluation | |
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| Firm salary/competitor salary ratio | |
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| Incentive compensation differential | |
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| The Black-Scholes method of calculating stock-option values | |
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| Total compensation expense per employee | |
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| Conclusion | |
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| Appendix 1 | |
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| Appendix 2 | |
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| Index | |