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| Preface | |
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| About the Contributing Authors | |
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| Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation | |
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| The CIO Leadership Paradox | |
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| The Fences | |
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| Rules and Innovative Augmentation | |
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| The CIO and Enterprise Culture | |
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| Radical Transparency | |
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| Proactive Risk Practices | |
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| The CIO and the Customer | |
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| The IT Organization | |
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| Notes | |
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| why Does IT Behave the Way It Does? | |
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| Making Sense of IT Business Management | |
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| Putting the Pieces Together | |
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| Changing the Way IT Behaves | |
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| Notes | |
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| Cloud Computing and the New Economics of Business | |
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| A Combination of Technologies Create Cloud Computing | |
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| Some Working Definitions of Cloud Computing | |
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| Cloud Computing Has Three Component Layers | |
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| Implications of the Transition to Cloud Computing | |
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| A Business strategy Based on Agility | |
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| Using the Cloud for Business Advantage | |
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| Business Applications with the Greatest Potential | |
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| Cloud Risk Considerations | |
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| Cloud Cost Considerations | |
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| Case study: Selling �Designer Chocolates� | |
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| Desirable Characteristics of New IT Architecture | |
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| Public Clouds, Private Clouds, and Hybrid Clouds | |
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| Issues to Consider When Thinking about Private Clouds | |
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| The Cloud is a Platform for Managing Business processes | |
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| Automate Routine Processes, Focus People on Handling Exceptions | |
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| Four Technologies Enable Responsive Business Processes | |
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| Notes | |
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| Leading with Green: Expanding the CIO's Role in Eco-Efficient Information Technology Adoption | |
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| What Is Green IT? | |
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| Who Cares about Green IT? | |
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| Green IT: A Quickly Maturing Management Discipline | |
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| Common Challenges Presented by Green | |
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| Role of Public Policy | |
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| Role of the CIO | |
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| Risks and Common Mistakes to Avoid | |
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| Summary | |
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| Notes | |
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| Sustainability, Technology, and Economic Pragmatism: A View into the Future | |
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| Sustainability | |
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| Globalization, Decentralization, and Sustainability | |
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| Future Opportunities for Improving Global IT Sustainability | |
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| Mobility | |
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| Ubiquity: Pervasive Computing, Ubiquitous Sensors, and Ad Hoc Communications | |
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| Energy: Smart Buildings, Renewables, and Campus Sustainability | |
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| Physical Security and Information Assurance | |
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| Integrating Sustainability into Strategic Planning | |
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| The Future Lies before Us | |
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| Notes | |
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| How to Measure and Manage Customer Value and Customer profitability | |
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| The Rising Need to Focus on Customers | |
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| A Foundation for Customer Portfolio Management | |
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| Distinguishing High from Low Economic Customer Value | |
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| Measuring Customer Lifetime Value | |
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| Balancing Shareholder Value with Customer value | |
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| The CFO and CIO Must Shift Emphasis | |
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| Appendix 6A: Activity-Based Costing is a Cost Reassignment Network | |
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| Notes | |
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| Evolution of Networks into Networking | |
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| Evolution of Networks into Networking: Computational, Data, Business, and Personal | |
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| Advances in Computational and Data Networks | |
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| Advances in Storage and Data Networks | |
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| Business Impacts of Business Networking | |
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| Business Impacts of Social Networking | |
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| Virtual Worlds: Second Life | |
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| Democratization and Socialization of Information | |
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| The Wisdom of Crowds? | |
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| The New Reality | |
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| Adapting to the New Reality | |
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| Role of IS/IT in Adapting to the New Reality | |
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| Notes | |
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| About the Editor | |
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| Index | |