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| List of Tables and Figures | |
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| Acknowledgments | |
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| Introduction: Getting the Most from This Resource | |
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| The Basics | |
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| What Is Social Media? | |
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| Why Social Media in Training? | |
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| Which One? | |
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| Choosing What to Use When | |
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| Getting Started | |
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| Summary | |
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| Twitter | |
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| In a Nutshell | |
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| In a Larger Container | |
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| How to View Twitter | |
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| Advantages/Disadvantages of Twitter in Training | |
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| Why Twitter Instead of Something Else? | |
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| Why Twitter in Addition to Something Else | |
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| Getting Started | |
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| Before the Training Event | |
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| Pre-Work | |
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| In Class | |
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| Intersession Work | |
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| Formative Evaluation | |
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| Summative Evaluation | |
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| Post-Class: Extending the Life of the Training | |
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| Twitter Tools | |
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| Inside the Enterprise | |
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| Case: Microblogging at Qualcomm | |
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| Summary | |
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| Facebook | |
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| In a Nutshell | |
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| In a Larger Container | |
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| How to View Facebook | |
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| Advantages/Disadvantages of Facebook in Training | |
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| Why Facebook Instead of Something Else? | |
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| Why Facebook in Addition to Something Else? | |
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| Getting Started | |
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| Once Your Personal Page, Group, or Fan Page Is Set Up | |
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| Hosting an Online Course | |
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| Prior to Course Start | |
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| Intersession Work | |
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| Building a Learning Community with Facebook | |
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| Case: Facebook as a Community InSync Training Course Graduates | |
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| And Now, a Few Words About LinkedIn | |
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| Summary | |
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| Blogs | |
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| In a Nutshell | |
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| In a Larger Container | |
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| How to View Blogs | |
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| Advantages/Disadvantages of Blogs in Training | |
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| Why Blogs Instead of Something Else? | |
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| Why Blogs in Addition to Something Else? | |
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| Getting Started | |
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| To Provide a Course Site or Host an Online Course | |
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| Case: Public Library Uses a Blog to Host a Course | |
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| To Support a Traditional Course | |
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| Pre-Work | |
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| Intersession Work | |
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| Formative and Summative Evaluation | |
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| Final Projects | |
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| Post-Course | |
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| Building a Learning Community | |
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| Summary | |
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| Wikis | |
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| In a Nutshell | |
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| In a Larger Container | |
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| How to View Wikis | |
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| Advantages/Disadvantages of Wikis in Training | |
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| Why Wikis Instead of Something Else? | |
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| Why Wikis in Addition to Something Else? | |
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| Getting Started | |
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| Hosting an Online Course | |
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| Case: Jive Software Uses a Wiki to Host a Course | |
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| In Addition to an Online Course | |
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| To Support a Traditional Course | |
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| Pre-Work | |
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| Intersession Work | |
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| Post-Course | |
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| Formative and Summative Evaluation | |
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| Building a Learning Community | |
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| Summary | |
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| Other Tools | |
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| Google Wave | |
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| Google Docs | |
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| YouTube | |
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| Case: Interactivity via YouTube | |
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| TeacherTube | |
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| Social Bookmarking | |
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| Slideshare | |
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| Free Virtual Classroom Tools | |
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| Skype | |
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| VoiceThread | |
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| Mashups: Game Changers | |
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| UStream | |
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| Pindax | |
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| Summary | |
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| The Bigger Picture | |
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| Well First, What Is "Learning"? | |
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| What Is Social Learning? | |
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| What Does Social Learning Look Like? | |
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| Case: Online Community Owned by Employees of Government Agency | |
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| And Now, 268 Words About Knowledge Management | |
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| Social Learning: How to Do Things Versus How to Get Things Done | |
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| What's the Future? | |
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| Getting Started with Social Learning | |
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| Summary | |
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| Afterword: Be the Change | |
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| Selling the Change | |
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| Being the Change | |
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| Appendix | |
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| References and Suggested Reading | |
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| About the Author | |