Developing Your Conflict Competence A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Edition: 3rd 2010
List price: $36.99
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Description: A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, this book shows how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $36.99
Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 3/12/2010
Size: 8.25" wide x 9.50" long x 1.00" tall
|Preface: What's a Hands-On Guide and Why Should I Be Interested?|
|Cognitive Aspects of Conflict|
|The Emotional Side of Conflict|
|Engaging Conflict Constructively|
|Team Conflict Competence|
|Organizational Conflict Competence|
|About the Center for Creative Leadership|