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| Acknowledgments | |
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| Introduction | |
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| Managing in an Unpredictable Environment | |
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| Bringing Order out of Chaos | |
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| Profit and Satisfaction | |
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| Design Firm Business Models | |
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| Efficiency-Based Firms | |
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| Experience-Based Firms | |
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| Expertise-Based Firms | |
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| Any Project that Comes through the Door | |
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| Small Firm Archetypes | |
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| Everyone is Dissatisfied | |
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| Administrative Breakdown | |
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| Unintentional Enmity | |
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| Whole Firm System | |
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| Linear Thinking and Systems Thinking | |
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| Recognizing Patterns | |
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| Tracking Trends | |
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| Symptomatic and Fundamental Solutions | |
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| Summary | |
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| Core Incompetence | |
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| Whole Firm System Diagram | |
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| Time Management | |
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| Communication Effectiveness | |
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| Job Satisfaction | |
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| Routinize the Routine | |
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| Operational Effectiveness | |
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| The Typology of Work | |
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| Analyzability and Variety | |
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| Situational Leadership | |
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| Match Management Style, Staffing, and Work Types | |
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| How to Routinize | |
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| Project Management/Accounting Software | |
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| Project Startup Process | |
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| Capacity Utilization | |
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| Leadership Matters | |
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| Firm Culture | |
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| Field Theory | |
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| Self-Aware Leadership | |
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| Control Versus Trust | |
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| Career Contentment | |
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| Working with Creative People | |
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| Effective Firm Retreats | |
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| Plan Nonbillable Hours | |
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| Partnerships | |
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| Why Partner? | |
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| What Makes Partnerships Work | |
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| Rules of the Road | |
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| What makes Partnerships Fail | |
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| "Unintentional Enmity" Revisited | |
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| Success in Group Work | |
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| Best Laid Plans | |
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| Lifecycle of A Small Firm | |
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| Wealth or Control | |
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| The Principals' Dilemma | |
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| Getting to the Next Level | |
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| Be what you want to become | |
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| The Pyramid Problem | |
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| The Matrix Solution | |
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| Transforming Mental Models | |
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| Everyone is Dissatisfied Revisited | |
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| Transition Times | |
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| The 10-Year Itch | |
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| When Partners Grow Apart: J/H Architects | |
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| A Cautionary Tale | |
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| Approaching Retirement | |
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| 10-Year Rule | |
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| Expanded Choices | |
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| Narrow Choices | |
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| Ownership Transition Options | |
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| Internal Sale at Retirement | |
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| Taking on a Minority Partner | |
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| Financial Management: Beyond Intuition | |
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| Macroeconomic Influences | |
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| Economic Indicators | |
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| The Construction Business Cycle | |
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| How Small Firms Survive an Economic Slowdown | |
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| Financial Terminology | |
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| Financial Performance Indicators and Benchmarks | |
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| Financial Management Tasks | |
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| Track Firm Profitability | |
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| Track Chargeable Ratio and Direct Labor Expense | |
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| Track Break-Even Multiplier and Multiplier Achieved | |
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| Track Overhead Expense and Budget Variance | |
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| Track Backlog and Outstanding Proposals | |
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| Year-End Financial Checkup | |
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| Additional Financial Checks | |
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| Scenario Planning | |
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| Influences on Profitability | |
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| Client Expectations | |
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| Overhead Expense | |
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| Strategies for Increasing Profitability | |
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| Realizable Revenue | |
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| Increase Hours? | |
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| Increase Billing Rates (Fees)? | |
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| Increase Billable Hours? | |
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| Add Intern to Staff? | |
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| Add Skilled Staff? | |
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| Scenario Planning Story Problem | |
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| Story Problem Challenge | |
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| Move to a Larger Office? | |
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| Planning Firm Growth | |
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| Looking Toward the Future | |
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| Strategic Thinking | |
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| Business Planning for Small Design Firms | |
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| Marketing Plans | |
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| Value of Participatory Process | |
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| Sample Business Plan Template | |
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| Learning is Job One | |
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| Learning by Design | |
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| Learning as Competitive Advantage | |
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| Small Design Firm Practice Models | |
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| Solo Practice | |
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| Economies of Small Scale | |
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| Challenges and Opportunities for Solo Practitioners | |
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| Firms Owned by Married Couples | |
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| Complementary Skills | |
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| Ease of Communication | |
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| Lessons Learned | |
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| Small Firms in International Practice | |
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| Firm Size is no Barrier | |
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| Another Calling | |
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| The Virtual Office Option | |
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| Twenty-First Century Opportunity | |
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| Consider the Possibilities | |
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| Technology and Integrated Practice in Small Firms | |
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| Adopting Building Information Modeling | |
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| Integrated Practice and Integrated Project Delivery | |
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| Architect-Led Design-Build | |
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| Architect Developer | |
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| Creating Pocket Neighborhoods: Ross Chapin, Aia | |
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| Green Development: Tony Case, Aia | |
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| Big-Picture Trends | |
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| Diversity in Practice | |
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| Generation Gaps | |
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| Boomers out, Millennials in | |
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| Technological Tethering | |
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| A Mixed Bag | |
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| How to Manage Millennials | |
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| Women in Design Firm Leadership | |
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| "Brain Drain" Revealed | |
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| Labyrinth to the Top | |
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| Twenty-First-Century Workplace | |
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| The Teleworking Option | |
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| Sustainable Economics | |
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| Triple Bottom Line | |
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| Sustainable Design Firm Practice | |
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| Greening the Workplace | |
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| Values-Based Practice | |
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| Another Point of View | |
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| Sustainable Economics Applied | |
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| Construction Industry Impact | |
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| Turn Red Business Blue | |
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| Final Words | |
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| Index | |