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Figures, Charts, Exercises, and Worksheets | |
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Acknowledgments | |
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Preface: A Note from the Authors | |
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Introduction: Why Coaching Now? | |
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What Coaching Can Bring to Your Role | |
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What a Coaching Manager Does Differently | |
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Using the Coaching Approach to Manage Others | |
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What Coaching Is Not | |
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How Coaching Differs from Other Ways of Developing Staff | |
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Opportunities to Coach | |
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The Approach We'll Be Using | |
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Foundational Coaching Skills | |
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Listening | |
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Inquiring (the Skill of Inquiry) | |
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Giving Feedback | |
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Sharing | |
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The Coaching Framework | |
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The Framework: Short Version | |
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Clarify the Focus: Get to the Point | |
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Identify the Goal: Know Where the Conversation Is Heading | |
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Develop Solutions: Identify What's Needed to Get from A to B | |
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Create Accountability: Call Forth Commitment and Ownership | |
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Put It All Together | |
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The Coaching Mind-Set | |
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Believing in Others | |
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Managing Needs | |
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Earning Trust and Showing Respect | |
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Staying Connected | |
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A Word About Confidentiality | |
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Knowing When to Use a Coaching Approach | |
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Providing Coaching for the Different Stages of Learning | |
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Coaching When the Manager Sets the Focus | |
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What to Do When Coaching Is Not Working | |
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More Opportunities to Coach | |
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Coaching in the Nonprofit Workplace | |
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Coaching Up, Down, and Across the Organization | |
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Coaching and Self-Management | |
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Coaching in Difficult Situations | |
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Coaching Top Performers | |
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What's Next: Developing a Coaching Culture in Your Organization | |
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What Is a Coaching Culture, and Why Bother with It? | |
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Factors to Consider in Creating a Coaching Culture | |
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Conclusion | |
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Coaching Manager Self-Assessment | |
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Questions, Questions, and More Questions | |
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Practicing Culturally Aware Coaching | |
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Additional Information | |
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References | |
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Index | |
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About the Authors | |
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CompassPoint Nonprofit Services | |