Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

ISBN-10: 0470180021

ISBN-13: 9780470180020

Edition: 2nd 2008

Authors: Paul R. Niven

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Description:

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the authors experience implementing the balanced scorecard at government and nonprofit agencies.
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Book details

List price: $65.00
Edition: 2nd
Copyright year: 2008
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/11/2008
Binding: Hardcover
Pages: 384
Size: 6.25" wide x 9.00" long x 1.25" tall
Weight: 1.584
Language: English

Preface
Acknowledgments
Introduction to the Balanced Scorecard
Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors
Before You Begin
Training and Communication Planning for Balanced Scorecard Success
Mission, Values, and Vision
Strategy: The Core of Every Balanced Scorecard
Strategy Maps
Performance Measures, Targets, and Initiatives
Creating Alignment by Cascading the Balanced Scorecard
Linking Resource Allocation to the Balanced Scorecard
Reporting Results
The City of Charlotte: A Balanced Scorecard Success Story
Sustaining Balanced Scorecard Success
The Importance of Terminology and a Balanced Scorecard Glossary
Index
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