IT Professional's Business and Communications Guide A Real-World Approach to CompTIA a+ Soft Skills

Name: IT Professional's Business and Communications Guide A Real-World Approach to CompTIA a+ Soft Skills
Price: 4.68 USD
Availability: InStock
ISBN: 9780470126356

ISBN-10: 0470126353

ISBN-13: 9780470126356

Edition: 2007

Authors: Steven Johnson

List price: $24.99

30 day, 100% satisfaction guarantee!

Buy new: $8.04

Marketplace

4 new & used from $4.68

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

Get the communication skills you need for career success More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that youll face in corporate, retail, and remote support environments. How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this…

Book details

List price: $24.99
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/30/2007
Binding: Paperback
Pages: 240
Size: 7.40" wide x 9.20" long x 0.52" tall
Weight: 1.166
Language: English



Introduction



Interacting with Customers



Working with Professionals



Using Proper Phone Techniques



Security in Communication



Workplace Communication and Practices



Leadership in IT



Communication in the Real World


Index