Key Performance Indicators Developing, Implementing, and Using Winning KPIs

ISBN-10: 0470095881

ISBN-13: 9780470095881

Edition: 2007

Authors: David Parmenter

List price: $45.00
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Praise for Key Performance Indicators: Developing, Implementing, and Using Winning KPIs"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."-Jeremy Hope, cofounder and Director of the Beyond Budgeting Round Table, and author of Reinventing the CFO"Many organizations have struggled to match their balanced scorecard vision with actual implementation success. This book may well be the missing link. By distilling the process into twelve logical steps and by providing checklists and worksheets for each step, David Parmenter reduces the whole endeavor into attainable proportions. He also helps instill the confidence that senior leaders and managers need to both take on the task and see it to fruition."-Sam Sheikh, Editor, Scorecard and Performance Management, BetterManagement.com"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."-Dr. Robin Mann, Director, Centre for Organisational Excellence Research, Massey University, and BPIR.com, New Zealand"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."-Harry Mills, author of The Rainmaker's Toolkit
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Book details

List price: $45.00
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/16/2007
Binding: Hardcover
Pages: 256
Size: 6.25" wide x 9.50" long x 0.75" tall
Weight: 1.100
Language: English

Preface
Acknowledgements
Introduction
Key Result Indicators
Key Performance Indicators
Management Models that Have a Profound Impact on KPIs
Definitions
Foundation Stones for Implementing Key Performance Indicators
Four Foundation Stones Guiding the Development and Use of KPIs
Defining Vision, Mission , and Strategy
How to Implement Winning KPIs in 16 Weeks
Developing and Using KPIs: A 12-Step Model
Senior Management Team Commitment
Establishing a "Winning KPI" Project Team
Establish a "Just Do It" Culture and Process
Setting Up a Holistic KPI Development Strategy
Marketing the KPI System to All Employees
Identifying Organization-Wide Critical Success Factors
Recording Performance Measures in a Database
Selecting Team-Level Performance Measures
Selecting Organizational "Winning KPIs"
Developing the Reporting Framework at All Levels
Facilitating the Use of Winning KPIs
Refining KPIs to Maintain their Relevance
KPI Team Resource Kit
Using This Resource Kit
Worksheet. Senior Management Team Commitment
Worksheet. Establishing a Winning KPI Team
Worksheet. Establish a "Just Do It" Culture for This Project
Worksheet. Setting Up a Holistic KPI Development Strategy
Worksheet. Marketing the KPI System to All Employees
Worksheet. Identifying Organization-Wide CSFs
Worksheet. Comprehensive Recording of Measures within the Database
Worksheet. Selecting Team performance Measures
Worksheet. Selecting Organization-Wide "Winning KPIs"
Worksheet. Developing Display, Reporting and Review Frameworks at All Levels
Worksheet. Facilitating the Use of KPIs
Worksheet. Refining and Modifying KPIs to Maintain Their Rlevance
Templates for Reporting Performance Measures
Reporting Key Result Indicators in a "Dashboard" to the Board
Reporting Performance Measures to Management
Reporting Performance Measures to Staff
Graph Format Examples
Facilitator's Resource Kit
Remember the Fundamentals
Appendix
Performance Measures Database
Index
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