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Strategic Benchmarking Reloaded with Six Sigma Improving Your Company's Performance Using Global Best Practice

ISBN-10: 0470069082

ISBN-13: 9780470069080

Edition: 2nd 2007 (Revised)

Authors: Gregory H. Watson

List price: $45.00
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Description:

A new and expanded revision of the popular classic Strategic Benchmarking Reloaded with Six Sigma updates the subject of Gregory Watson's classic text Strategic Benchmarking to improve the relevance of this topic for the 21st century. This edition begins with the core messages of his 1993 text, and adds material to bring this edition fully into line with current Six Sigma quality practices. Most importantly, this edition includes entirely new chapters on applying Six Sigma methods in the benchmarking process and the use of statistical analysis methods to enhance the quality of business process comparisons. The book begins with a review of the history of the first 25 years of benchmarking as a quality practice and includes new appendices, fresh case studies, and an updated discussion of the relationship of strategic planning and benchmarking in the context of complexity theory. Strategic Benchmarking Reloaded with Six Sigma offers managers and business leaders a comprehensive, effective guide for improving quality and productivity as a means to enhance shareholder value. Gregory H. Watson is an independent business advisor to senior management teams of the global Fortune 500. Among his clients have been the chief executive officers of Nokia Mobile Phones, Toshiba, and Hewlett-Packard. He was formerly vice president of quality at Xerox, director of corporate quality at Compaq, and past president of the American Society for Quality. His previous books include Strategic Benchmarking (0-471-58600-5) and Business Systems Engineering (0-471-01884-8), both from Wiley.
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Book details

List price: $45.00
Edition: 2nd
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/4/2007
Binding: Hardcover
Pages: 288
Size: 6.20" wide x 9.00" long x 1.30" tall
Weight: 1.518
Language: English

Preface
Acknowledgments
Introduction-Benchmarking: The First 25 Years (1979-2004)
The Business Context of Benchmarking
Stimulating Business Improvement by Benchmarking
Linking Six Sigma to Strategic Planning and Benchmarking
The Process of Benchmarking
Understanding the Essence of Process Benchmarking
Making Statistical Comparisons in Benchmarking
Applying Benchmarking Results for Maximum Utility
Case Studies in Benchmarking
Reviewing Lessons Learned from Old Case Studies
Conducting a Strategic Benchmarking Study
Performing an Operational Benchmarking Study
Conducting Benchmarking Studies
Mainstreaming Benchmarking into Strategic Planning
Creating a Sustainable Benchmarking Capability
The Benchmarking Code of Conduct
Standard Operating Procedure: Benchmarking Process
Web Resources for Benchmarking
Glossary of Terms Used in Lean Production
Chronological Bibliography of Books about Benchmarking
About the Author
Index