| |
| |
| Introduction | |
| |
| |
| Assessment Test | |
| |
| |
| |
| Certifying Human Resource Professionals | |
| |
| |
| The Human Resource Profession | |
| |
| |
| Development of the Human Resource Body of Knowledge | |
| |
| |
| Defining the Functional Areas of the BOK | |
| |
| |
| Core Knowledge Requirements of the BOK | |
| |
| |
| Certification Levels | |
| |
| |
| Eligibility Requirements | |
| |
| |
| Recertification | |
| |
| |
| The Test | |
| |
| |
| It's Experiential and Federal | |
| |
| |
| What the Questions Look Like | |
| |
| |
| Preparing for the Exam | |
| |
| |
| Taking the Exam | |
| |
| |
| Summary | |
| |
| |
| Key Terms | |
| |
| |
| |
| Core Knowledge Requirements for HR Professionals | |
| |
| |
| Needs Assessment and Analysis | |
| |
| |
| Third-party Contract Management | |
| |
| |
| Communication Skills and Strategies | |
| |
| |
| Employee Communication | |
| |
| |
| Professional Communication | |
| |
| |
| Documentation Requirements | |
| |
| |
| Documenting Employment Actions | |
| |
| |
| Documenting Performance Issues | |
| |
| |
| Adult Learning Processes | |
| |
| |
| Motivation Concepts | |
| |
| |
| Abraham Maslow: The Hierarchy of Needs (1954) | |
| |
| |
| Fredrick Herzberg: Motivation/Hygiene Theory (1959) | |
| |
| |
| Douglas McGregor: Theory X and Theory Y (1960) | |
| |
| |
| Clayton Alderfer: ERG Theory (1969) | |
| |
| |
| David McClelland: Acquired Needs Theory (1961) | |
| |
| |
| J. Stacy Adams: Equity Theory (1963) | |
| |
| |
| Victor Vroom: Expectancy Theory (1964) | |
| |
| |
| B. F. Skinner: Operant Conditioning (1957) | |
| |
| |
| Training Techniques | |
| |
| |
| Leadership Concepts | |
| |
| |
| Behavioral Theories | |
| |
| |
| Situational Theories | |
| |
| |
| Contingency Theories | |
| |
| |
| Leadership Styles | |
| |
| |
| Project Management Concepts | |
| |
| |
| Diversity Concepts | |
| |
| |
| Human Relations Concepts | |
| |
| |
| HR Ethics and Professional Standards | |
| |
| |
| Human Resource Technology | |
| |
| |
| HRIS Systems | |
| |
| |
| Qualitative and Quantitative Analysis | |
| |
| |
| Data Collection | |
| |
| |
| Analysis Tools | |
| |
| |
| Qualitative Analysis | |
| |
| |
| Metrics and Measurement | |
| |
| |
| Change Management | |
| |
| |
| Job Analysis and Description | |
| |
| |
| Job Analysis | |
| |
| |
| Job Descriptions | |
| |
| |
| Employee Records Management | |
| |
| |
| Interrelationships among HR Activities | |
| |
| |
| Organizational Structures | |
| |
| |
| Environmental Scanning Concepts | |
| |
| |
| Environmental Scanning Tools | |
| |
| |
| Employee Attitude Assessment | |
| |
| |
| Basic Budgeting and Accounting | |
| |
| |
| Accounting | |
| |
| |
| Budgeting | |
| |
| |
| Risk Management | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Strategic Management | |
| |
| |
| Strategy | |
| |
| |
| Organizations | |
| |
| |
| Organization Functions | |
| |
| |
| Strategic Planning | |
| |
| |
| Organizational Structure and Design | |
| |
| |
| Strategic HR Planning | |
| |
| |
| Building Strategic Partnerships | |
| |
| |
| Management | |
| |
| |
| Enterprise Risk Management | |
| |
| |
| Legislative and Regulatory Processes | |
| |
| |
| Legislative Process | |
| |
| |
| Administrative Law | |
| |
| |
| Lobbying | |
| |
| |
| Corporate Governance | |
| |
| |
| Organization Values and Ethics | |
| |
| |
| Code of Ethics | |
| |
| |
| Codes of Conduct | |
| |
| |
| Ethics Officers | |
| |
| |
| HR Metrics-Measuring Results | |
| |
| |
| Global Considerations | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Workforce Planning and Employment | |
| |
| |
| Federal Employment Legislation | |
| |
| |
| Civil Rights Legislation | |
| |
| |
| Age Discrimination in Employment Act of 1967 | |
| |
| |
| Americans with Disabilities Act of 1990 | |
| |
| |
| Civil Rights Act of 1991 | |
| |
| |
| Federal Contractors, Subcontractors, and Agencies | |
| |
| |
| Annual EEO Survey | |
| |
| |
| Affirmative Action Plans | |
| |
| |
| Strategic Workforce Planning | |
| |
| |
| Workforce Goals and Objectives | |
| |
| |
| Job Analysis and Description | |
| |
| |
| Qualified Employees | |
| |
| |
| Translating Organization Goals into Staffing Plans | |
| |
| |
| Labor Market Analysis | |
| |
| |
| Staffing Programs | |
| |
| |
| Sourcing and Recruiting Candidates | |
| |
| |
| Candidate Selection Tools | |
| |
| |
| Employment Offers | |
| |
| |
| Post-Offer Employment Activities | |
| |
| |
| Organization Exit Processes | |
| |
| |
| Voluntary Exit Processes | |
| |
| |
| Involuntary Exit Processes | |
| |
| |
| Metrics-Measuring Results | |
| |
| |
| Global Considerations | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Human Resource Development | |
| |
| |
| Federal Employment Legislation | |
| |
| |
| Copyright Act of 1976 | |
| |
| |
| U. S. Patent Act | |
| |
| |
| Organization Development | |
| |
| |
| Strategic Interventions | |
| |
| |
| Techno-Structural Interventions | |
| |
| |
| Human Process Interventions | |
| |
| |
| Human Resource Management Interventions | |
| |
| |
| Employee Development | |
| |
| |
| Management Development | |
| |
| |
| Employee Training Programs | |
| |
| |
| Analysis | |
| |
| |
| Design | |
| |
| |
| Development | |
| |
| |
| Implementation | |
| |
| |
| Evaluation | |
| |
| |
| Performance Management Programs | |
| |
| |
| Performance Appraisal | |
| |
| |
| Elements of Performance Appraisal | |
| |
| |
| Timing Performance Appraisals | |
| |
| |
| Performance Appraisal Methods | |
| |
| |
| Training Performance Evaluators | |
| |
| |
| Unique Employee Needs | |
| |
| |
| Diversity Initiatives | |
| |
| |
| Flexible Work Arrangements | |
| |
| |
| Repatriation | |
| |
| |
| Metrics-Measuring Results | |
| |
| |
| Global Considerations | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Total Rewards | |
| |
| |
| Total Rewards Defined | |
| |
| |
| Total Rewards Philosophy | |
| |
| |
| Total Rewards Strategy | |
| |
| |
| Compensation | |
| |
| |
| Federal Employment Legislation | |
| |
| |
| Types of Compensation | |
| |
| |
| Traditional Pay Structures | |
| |
| |
| Benefits | |
| |
| |
| Involuntary Benefits | |
| |
| |
| Voluntary Benefits | |
| |
| |
| Health and Welfare Benefits | |
| |
| |
| Payroll | |
| |
| |
| Payroll Systems | |
| |
| |
| Payroll Administration | |
| |
| |
| Communicating TR Programs | |
| |
| |
| Metrics-Measuring Results | |
| |
| |
| Executive Compensation | |
| |
| |
| Stock Options | |
| |
| |
| Board of Directors/Outside Directors | |
| |
| |
| Total Rewards Budgets | |
| |
| |
| Global Considerations | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Employee and Labor Relations | |
| |
| |
| Federal Employment Legislation | |
| |
| |
| Employee Relations | |
| |
| |
| Employer Rights and Responsibilities | |
| |
| |
| Organization Climate and Culture | |
| |
| |
| Employee Involvement Strategies | |
| |
| |
| Communicating with Employees | |
| |
| |
| Employee Relations Programs | |
| |
| |
| Positive Employee Relations Strategies | |
| |
| |
| Workplace Policies and Procedures | |
| |
| |
| Employee Feedback | |
| |
| |
| Performance Improvement | |
| |
| |
| Disciplinary Terminations | |
| |
| |
| Workplace Behavior Issues | |
| |
| |
| Dispute Resolution | |
| |
| |
| ADR Methods | |
| |
| |
| Labor Relations | |
| |
| |
| Labor Laws and Organizations | |
| |
| |
| Employee Rights | |
| |
| |
| Union Organization | |
| |
| |
| What Can an Employer Do? | |
| |
| |
| The Organizing Process | |
| |
| |
| Collective Bargaining | |
| |
| |
| Union Avoidance Strategies | |
| |
| |
| Metrics-Measuring Results | |
| |
| |
| Global Considerations | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Risk Management | |
| |
| |
| Federal Employment Legislation | |
| |
| |
| Occupational Safety and Health Act of 1970 | |
| |
| |
| Mine Safety and Health Act of 1977 (MSH Act) | |
| |
| |
| Drug-Free Workplace Act of 1988 | |
| |
| |
| Other Legislation Impacting Risk Management | |
| |
| |
| Risk Assessment | |
| |
| |
| Safety and Health Risks | |
| |
| |
| Security Risks | |
| |
| |
| Loss Prevention | |
| |
| |
| Injury and Illness Prevention Programs | |
| |
| |
| Injury and Illness Compensation Programs | |
| |
| |
| Business Continuity | |
| |
| |
| Safety Training Programs | |
| |
| |
| Workplace Privacy | |
| |
| |
| Workplace Investigations | |
| |
| |
| Metrics-Measuring Results | |
| |
| |
| Global Considerations | |
| |
| |
| Summary | |
| |
| |
| Exam Essentials | |
| |
| |
| Key Terms | |
| |
| |
| Review Questions | |
| |
| |
| Answers to Review Questions | |
| |
| |
| |
| Case Study | |
| |
| |
| The Scenario | |
| |
| |
| The Challenge: Create an HR Plan | |
| |
| |
| Case Study Answer Key | |
| |
| |
| |
| Federal Employment Legislation and Case Law | |
| |
| |
| Additional Cases | |
| |
| |
| 1968: Rosenfeld v. Southern Pacific | |
| |
| |
| 1969: Weeks v. Southern Bell Telephone Co. | |
| |
| |
| 1973: McDonnell Douglas Corp. v. Green | |
| |
| |
| 1978: Regents of California v. Bakke | |
| |
| |
| 1979: United Steelworkers v. Weber | |
| |
| |
| 1981: Texas Department of Community Affairs v. Burdine | |
| |
| |
| 1987: Johnson v. Santa Clara County Transportation Agency | |
| |
| |
| 1987: School Board of Nassau v. Arline | |
| |
| |
| 1989: Martin v. Wilks | |
| |
| |
| 1992: Electromation, Inc. v. NLRB | |
| |
| |
| 1993: E. I. DuPont & Co. v. NLRB | |
| |
| |
| 1993: St. Mary's Honor Center v. Hicks | |
| |
| |
| 1995: McKennon v. Nashville Banner Publishing Co. | |
| |
| |
| 2001: Circuit City Stores v. Adams | |
| |
| |
| |
| Resources | |
| |
| |
| Strategic Management | |
| |
| |
| Books | |
| |
| |
| Professional Associations | |
| |
| |
| Workforce Planning and Employment | |
| |
| |
| Books | |
| |
| |
| Professional Associations | |
| |
| |
| Human Resource Development | |
| |
| |
| Books | |
| |
| |
| Professional Associations | |
| |
| |
| Total Rewards | |
| |
| |
| Books | |
| |
| |
| Professional Associations | |
| |
| |
| Employee and Labor Relations | |
| |
| |
| Books | |
| |
| |
| Professional Associations | |
| |
| |
| Risk Management | |
| |
| |
| Books | |
| |
| |
| Professional Associations | |
| |
| |
| Glossary | |
| |
| |
| Index | |