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| What is interaction design? | |
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| Introduction | |
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| Good and poor design | |
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| What is interaction design? | |
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| The user experience | |
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| The process of interaction design | |
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| Interaction design and the user experience | |
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| Interview with Gitta Salomon | |
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| Understanding and conceptualizing interaction | |
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| Introduction | |
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| Understanding the problem space | |
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| Conceptualizing the design space | |
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| Theories, models and frameworks | |
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| Interview with Terry Winograd | |
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| Understanding users | |
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| Introduction | |
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| What is cognition? | |
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| Applying knowledge from the physical world to the digital world | |
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| Conceptual frameworks for cognition | |
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| Designing for collaboration and communication | |
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| Introduction | |
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| Social mechanisms in communication and collaboration | |
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| Technology-mediated social phenomena | |
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| Interview with Abigail Sellen | |
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| Affective aspects | |
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| Introduction | |
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| What are affective aspects? | |
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| Expressive interfaces and positive emotions | |
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| Frustrating interfaces and negative emotions | |
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| Persuasive technologies | |
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| Anthropomorphism | |
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| Interface agents, virtual pets and interactive toys | |
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| Models of emotion and pleasure | |
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| Interfaces and interactions | |
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| Introduction | |
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| Paradigms | |
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| Interface types | |
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| Which interface? | |
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| Data Gathering | |
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| Introduction | |
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| Four key issues | |
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| Data recording | |
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| Interviews | |
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| Questionnaires | |
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| Observation | |
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| Choosing and combining techniques | |
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| Interview with Sara Bly | |
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| Data analysis, interpretation and presentation | |
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| Introduction | |
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| Qualitative and quantitative | |
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| Simple quantitative analysis | |
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| Simple qualitative analysis | |
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| Using Theoretical Frameworks | |
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| Tools to support analysis | |
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| Presenting your findings | |
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| The process of interaction design | |
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| Introduction | |
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| What is involved in interaction design? | |
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| Some practical issues | |
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| Lifecycle models: showing how the activities are related | |
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| Interview with Gillian Crampton Smith | |
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| Identifying needs and establishing requirements | |
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| Introduction | |
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| What, how, and why? | |
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| What are requirements? | |
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| Data gathering for requirements | |
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| Data analysis | |
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| Task description | |
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| Task analysis | |
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| Interview with Suzanne Robertson | |
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| Design, prototyping and construction | |
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| Introduction | |
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| Prototyping and construction | |
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| Conceptual design: moving from requirements to first design | |
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| Physical design: getting concrete | |
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| Using scenarios in design | |
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| Using prototypes in design.Tool support | |
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| Interview with Karen Holtzblatt | |
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| Introducing evaluation | |
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| Introduction | |
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| The why, what,, where and when of evaluation | |
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| The language used to describe evaluation | |
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| Evaluation approaches and methods | |
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| Evaluation studies | |
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| What did we learn from the case studies? | |
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| An evaluation framework | |
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| Introduction | |
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| D E C I D E: A framework to guide evaluation | |
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| Usability testing and field studies | |
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| Introduction | |
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| Usability testing | |
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| Usability testing of a large website | |
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| Conducting experiments | |
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| Field studies | |
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| Interview with Ben Shneiderman | |
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| Analytical evaluation | |
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| Introduction | |
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| Inspections: heuristic evaluation | |
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| Inspections: walkthroughs | |
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| Predictive models | |
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| Interview with Jakob Nielsen | |