Delivering Happiness A Path to Profits, Passion, and Purpose

Name: Delivering Happiness A Path to Profits, Passion, and Purpose
Price: 7.21 USD
Availability: InStock
ISBN: 9780446585323

ISBN-10: 0446585327

ISBN-13: 9780446585323

Edition: 2010

Authors: Tony Hsieh

List price: $12.99

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Here, Tony Hsieh - the widely-admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers.

Book details

List price: $12.99
Copyright year: 2010
Publisher: Little, Brown Book Group Limited
Publication date: 9/30/2010
Binding: Paperback
Pages: 272
Size: 5.94" wide x 8.90" long x 0.67" tall
Weight: 0.902
Language: English

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.