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| List of Figures | |
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| List of Tables | |
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| Preface | |
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| Acknowledgments | |
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| Foreword | |
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| What is Knowledge Management? | |
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| Introduction | |
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| Knowledge Management (KM) | |
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| How Did Knowledge Management Come About? | |
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| Key Concepts | |
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| Data, Information, Knowledge and Wisdom | |
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| The Knowledge Spiral | |
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| Case Exercise: The Knowledge Spiral | |
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| Key Role of Data and Information in Healthcare | |
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| Data Mining | |
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| Data Mining as an Enabler for Realizing the Knowledge Spiral | |
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| Application of Knowledge Management and Data Mining to Healthcare-A Clinical Example | |
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| Conclusions | |
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| Summary | |
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| Review Questions | |
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| Discussion Questions | |
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| Case Exercise: From Data to Decisions in a Radiology Department | |
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| Further Reading | |
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| References | |
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| Knowledge Strategies and Knowledge Capture | |
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| Introduction | |
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| Capturing Knowledge | |
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| Organizing Knowledge: A Strategic View | |
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| Intelligence Gathering | |
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| Measuring | |
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| Knowledge Representation | |
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| Knowledge Engineering and the Semantic Web | |
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| Case Exercise: NHS Direct | |
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| Conclusions and Summary | |
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| Review Questions | |
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| Discussion Questions | |
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| Case Exercise: Operating Room Optimization | |
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| Further Reading | |
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| References | |
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| Knowledge Tools and Techniques | |
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| Introduction | |
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| Taxonomies and Ontologies | |
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| Data Mining Tools and Techniques | |
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| Steps in Data Mining | |
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| Case Exercise: KM and Personal Health Records-A Malaysian Perspective | |
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| Business Intelligence and Analytics | |
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| Communities of Practice | |
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| Storytelling and the Power of Narrative | |
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| Have You Heard the One About...? | |
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| Social Networks (and Social Networking Sites) | |
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| Social Networking (Internet-based) | |
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| Intellectual Capital | |
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| Knowledge Assets | |
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| Knowledge Nuggets | |
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| Conclusions | |
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| Summary | |
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| Review Questions | |
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| Discussion Questions | |
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| Case Exercise: Increasing Breast Cancer Screening Attendance in the U.K. | |
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| Further Reading | |
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| References | |
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| Knowledge Management: A Systems View | |
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| Introduction | |
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| General Systems and Hard Systems Thinking | |
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| Soft Systems Thinking | |
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| Case Exercise: Louisiana Mass Immunization Exercise (2007) | |
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| Case Exercise: Intervention in an Outpatient's Department | |
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| Critical Systems Thinking | |
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| Conclusions and Summary | |
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| Review Questions | |
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| Discussion Questions | |
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| Case Exercise: Empowering Patients: Immunizations and Knowledge-based Personal Health Records | |
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| Further Reading | |
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| References | |
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| Knowledge: The Organization, Culture and Learning | |
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| Introduction | |
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| The Learning Organization | |
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| The Importance of Organizational Culture | |
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| Organizational Culture | |
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| Case Exercise: KM in AMERA (The Africa Middle East Refugee Association in Cairo) | |
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| Socio-Technical Issues | |
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| Evolution of Knowledge Management Systems | |
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| "Double Loop" Learning | |
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| Case Exercise: A Knowledge-based Healthcare Resource Balancing System | |
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| Trends in Healthcare | |
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| Conceptualizing Knowledge Within Healthcare | |
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| Worked Example: Personalized Healthcare | |
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| Conclusions | |
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| Summary | |
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| Review Questions | |
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| Discussion Questions | |
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| Case Exercise: KM for Urban Health | |
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| Further Reading | |
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| References | |
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| Applying Knowledge | |
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| Introduction | |
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| Creating Value from Knowledge | |
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| The Intelligence Continuum | |
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| Clinical Example: Operating Room | |
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| Case Exercise: Substance Abuse Patient | |
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| Networkcentric Healthcare Operations | |
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| ICT Use in Healthcare Networkcentric Operations | |
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| The Health Insurance, Portability and Accountability Act (HIPAA) | |
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| Information Producers, Consumers and Information Flows Within the Healthcare System | |
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| Information Integrity and Quality (I*IQ) | |
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| Information Integrity | |
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| Healthcare Quality Aims | |
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| Populomics | |
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| Transdisciplinarity and the Role of Health Information Technology | |
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| Populomics and Knowledge Management | |
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| Summary and Conclusions | |
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| Review Questions | |
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| Discussion Questions | |
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| Case Exercise: KM and the Sociobiologic Integrative Model (SBIM) | |
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| Further Reading | |
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| References | |
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| (Integrative Case Exercise): Crane Care Trust, U.K. | |
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| (Integrative Case Exercise): NHS Maternity Services, U.K. | |
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| Epilogue | |
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| Glossary | |
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| Notes | |
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| Index | |