Crisis Manager Facing Disasters, Conflicts, and Failures
Edition: 2nd 2012 (Revised)
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Description: Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today#xE2;#xAC;"s world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization#xE2;#xAC;"s most valuable asset #xE2;#xAC;#x1C; its reputation #xE2;#xAC;#x1C; The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises #xE2;#xAC;#x1C; natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization#xE2;#xAC;"s policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for managers at all levels, as it prepares them for their crucial roles as decision makers. #xE3;#xAC;#xAC;
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $79.95
Copyright year: 2012
Publication date: 11/3/2011
Size: 6.00" wide x 9.00" long x 0.75" tall
|Preparing For an Era of Crises|
|An Era of Crises|
|Risk Management: Preparing For the Worst|
|Crisis Communication -- The Basics|
|Image Restoration Strategies in Crisis Communication|
|Crises of the Physical Environment|
|Crises of Malevolence|
|Crises of Management Failure|
|Crises of Mismanagement|
|Crises of Skewed Management Values|
|Crises of Deception|
|Crises of Management Misconduct|
|Learning from Crises|