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| List of figures | |
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| List of boxes | |
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| Acknowledgements | |
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| Foreword | |
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| Introductory | |
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| About This Book | |
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| About Museums | |
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| Types of Museums | |
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| The Case for Museums | |
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| Museums and Sustainability | |
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| Museums and Ethics | |
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| The Museum and Its Users | |
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| Museums are for People | |
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| Access and Accessibility | |
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| Understanding Your Market | |
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| Marketing Your Museum | |
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| Developing New Audiences | |
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| Special Audiences: Museums and People with Disabilities | |
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| The Museum Visit | |
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| Learning in Museums | |
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| Learning: Inside the Museum | |
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| Learning: Beyond the Museum | |
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| Events and Activities: Creating Programmes | |
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| Facilities for Visitors | |
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| Providing Services: Shops and Sales Points | |
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| Providing Services: Food and Drink | |
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| Providing Facilities for Hire | |
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| Information Services | |
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| Publications | |
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| Museum Websites | |
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| Public Relations and the Media | |
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| Working with Friends and Membership Groups | |
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| Researchers As Users | |
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| Interpreting Collections | |
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| Introducing Interpretation | |
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| Presentation Techniques: Graphics | |
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| Presentation Techniques: Three-Dimensional | |
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| Presentation Techniques: Audio-Visual | |
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| Presentation Techniques: Interactives | |
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| Presentation Techniques: Using People | |
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| Museum Lighting | |
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| Museum Showcases | |
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| Planning New Displays and Exhibitions | |
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| Research for Displays and Exhibitions | |
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| Writing Text | |
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| Briefing A Designer | |
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| Display and Exhibition Design and Production | |
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| New Media | |
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| Evaluating Displays and Exhibitions | |
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| Collecting and Collections | |
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| Types of Collections | |
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| Policies for Collecting | |
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| Policies for Disposal | |
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| Donations, Purchases and Loans | |
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| Collecting and Field Documentation | |
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| Object Research | |
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| Fieldwork and Record Centres | |
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| Photography, Film and Video | |
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| Audio-Recording and Oral History | |
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| The Role of Collections in Research | |
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| Ethical Considerations and Repatriation | |
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| Museum Archives and Museum History | |
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| Managing and Caring for Collections | |
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| Collections Management Plans | |
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| Collections Audits | |
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| Documentation Systems | |
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| Working With Conservators | |
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| Preventive Conservation: Principles | |
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| Environmental Monitoring and Control: Light | |
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| Environmental Monitoring and Control: Humidity and Temperature | |
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| Environmental Monitoring and Control: Air Pollution/Pest and Insect Attack | |
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| Materials Testing | |
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| Storage: Principles | |
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| Storage: Practice | |
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| Handling, Packing and Moving Collections | |
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| Remedial Conservation: Principles | |
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| Remedial Conservation: Practice | |
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| Disaster Planning | |
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| Insurance | |
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| Collections Security: Physical and Electronic | |
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| Collections Security: Systems and Procedures | |
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| Copyright | |
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| The Museum and Its Buildings | |
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| Museum Buildings: Form and Function | |
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| Museums and Their Physical Setting | |
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| Museum Buildings: Planning for Access | |
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| Options Analysis and Feasibility Assessment | |
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| Working With Architects | |
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| Museum Buildings: Physical Security | |
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| Museum Buildings: Management and Maintenance | |
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| Museum Buildings: Sustainability | |
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| Orientation and Signage | |
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| Atmosphere, Pace and Flow | |
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| The Museum and Its Management | |
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| Legal Status, Governance and Management Structures | |
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| Partnerships | |
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| Networking | |
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| Policy Development and Management Planning | |
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| Developing A Forward Plan | |
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| Measuring Performance In Museums | |
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| Evaluating The Museum's Success | |
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| Project Management | |
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| Financial Management | |
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| New Sources of Income | |
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| Fund-Raising | |
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| Management of Change | |
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| Internal Communications | |
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| Staff Structures | |
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| Volunteers In Museums | |
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| Recruiting Museum Staff | |
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| Conditions of Service | |
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| Performance Standards for the Individual | |
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| Job Appraisal and Assessing Performance | |
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| Staff Training and Professional Development | |
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| Using Consultants in the Museum | |
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| Health and Safety | |
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| Administrative Procedures | |
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| Information Technology and the Museum | |
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| Supporting Resources | |
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| Sources of Information and Support | |
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| Resources for Museums on the Internet | |
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| Glossary | |
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| Select bibliography | |
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| Index | |