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| List of figures | |
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| List of tables | |
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| List of exhibits | |
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| Preface | |
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| Human resource management in the sport and leisure industry | |
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| Introduction | |
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| Sport and leisure | |
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| Management | |
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| Sport and management | |
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| The unique characteristics of sport | |
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| The psychological contract | |
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| The management of human resources in sport and leisure | |
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| Systems theory | |
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| Towards a more integrative approach | |
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| The market for labour in leisure and sport | |
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| Introduction | |
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| The sport and leisure industry | |
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| Generic influences on the labour market for sport and leisure | |
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| Labour market issues specific to sport and leisure | |
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| Summary and conclusion | |
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| Organisational structure and culture | |
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| Introduction | |
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| Control and trust | |
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| Organisational culture | |
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| How is culture achieved? | |
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| The McKinsey 7S Framework | |
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| Summary and conclusion | |
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| Individual and group behaviour | |
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| Introduction | |
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| Historical context of individual and group performance | |
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| The development of organisational theory | |
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| The nature of groups and group behaviour | |
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| Individual motivation | |
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| Summary and conclusion | |
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| The changing nature of sport management and the personal skills required by sport managers | |
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| Introduction | |
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| Defining competencies and skills | |
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| Historical overview of sport management and its changing skill requirements | |
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| Contemporary sport management skills | |
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| Skills development and National Occupational Standards in sport | |
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| Management of self and personal skills for sport management | |
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| Developing self-awareness | |
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| Reflection | |
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| Summary and conclusion | |
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| Recruitment and selection in sport and leisure | |
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| Introduction | |
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| Overview and definitions | |
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| Job analysis | |
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| Job descriptions, person specifications and role profiles | |
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| Recruitment | |
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| Shortlisting | |
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| Selection | |
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| Summary and conclusion | |
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| Learning, training and development | |
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| Introduction | |
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| Learning, training and development at a national level | |
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| Investors in People | |
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| Using sport for training and development | |
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| Definition of terms | |
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| The learning process | |
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| Learning and development in organisations | |
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| Assessing learning and development needs | |
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| Planning, delivery and evaluation | |
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| Continuing professional development | |
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| Summary and conclusion | |
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| Evaluation and performance appraisal in sport and leisure organisations | |
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| Introduction | |
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| The context of performance appraisal | |
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| What is performance? | |
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| The characteristics of performance indicators and SMART objectives | |
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| Lifting the lid on the 'black box' of performance appraisal, evaluation and development | |
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| Methods of performance appraisal | |
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| Stakeholder analysis | |
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| Summary and conclusion | |
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| Organisational development and the management of change | |
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| Introduction | |
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| Organisational development | |
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| Techniques to improve individual and group performance | |
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| OD and sport organisations | |
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| The management of change | |
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| Managing resistance | |
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| Summary and conclusion | |
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| Coaching, mentorship and the learning organisation | |
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| Introduction | |
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| The rise and potential significance of coaching | |
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| Coach or mentor or both? | |
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| Coaching and mentoring for individual success and performance improvement | |
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| Embedding a coaching philosophy into a learning organisation | |
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| Summary and conclusion | |
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| Bibliography | |
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| Index | |