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Managing Information and Knowledge in Organizations A Literacy Approach

ISBN-10: 0415417260

ISBN-13: 9780415417266

Edition: 2008

Authors: Alistair Mutch

List price: $71.95
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Description:

Knowledge is increasingly regarded as central both to the successful functioning of organizations and to their strategic direction. Managing Information and Knowledge in Organizations explores the nature and place of knowledge in contemporary organizations, paying particular attention to the management of information and data and to the crucial enabling role played by information and communication technology. Mutch draws on a wide range of literature spanning the disciplines of business, management, information management, and information systems. This material is located in a framework based on critical realism but covering the full range of contemporary debates. Managing Information and Knowledge in Organizations distinguishes itself by: Taking a process-based approach centered around the notion of "information literacy" ; Giving more attention to issues of data and information than other texts; Alistair Mutch is Professor of Information and Learning in the Department of Information Management and Systems, The Nottingham Trent University. He is the author of several books and numerous papers in the field of information management. Emphasizing the importance of technology while continuing to stress the centrality of social and organizational factors; Placing issues of organizational and national culture in a broader politico-economic context. Featuring such useful features as chapter objectives, mini-cases, chapter summaries, and suggestions for further reading, this text is ideal for advanced undergraduate and graduate students in Knowledge Management, Information Management, and Management of Information Systems courses and modules.
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Book details

List price: $71.95
Copyright year: 2008
Publisher: Routledge
Publication date: 1/16/2008
Binding: Paperback
Pages: 272
Size: 7.00" wide x 9.75" long x 0.75" tall
Weight: 1.144
Language: English

Alistair Mutch is Professor of Information & Learning at Nottingham Business School. He combines organizational theory with business history and has published on Scottish rural and religious history. He is author of Managing Information and Knowledge in Organizations, 2008 and Strategic and Organizational Change: From Production to Retailing in UK Brewing 1950-1990, 2006.

List of figures
List of tables
Preface
Introduction
What is this book about and who is it aimed at?
Where does the material come from?
Information literacy: explaining a theme
Overview
Setting the scene
Possibilities and constraints
Culture, power and information
Conclusion
Structure and distinctive features of the book
Use of the book for teaching
The knowledge economy and managerial work
Chapter summary
Being information literate in the knowledge economy
Introduction
Thinking about the knowledge economy
Information literacy: origins and application
Information literacy and managerial work
Conclusion
Summary
Review questions
Discussion questions
Case exercise
Further reading
References
Managers and information
Introduction
The manager as decision maker
Managers in context: communication and negotiation
Managers and interpretation
Conclusion
Summary
Review questions
Discussion questions
Further reading
References
Data, information and knowledge
Introduction
Some knowledge trends
Data
Data selection: the importance of the initial question
Data quality
Data ownership
Data summary
Information
Information as process
'Informate'
Information sharing: formal and informal information
Information summary
Knowledge
Knowledge in theory and practice
Tacit knowledge
Ways of knowing in organizations
Knowledge summary
Conclusion
Summary
Review questions
Discussion questions
Further reading
References
Technology, structure and individuals
Chapter summary
Technology 1: Definitions and data
Introduction
Defining technology
Technological determinism: over-stressing the case
Orlikowski and structuration theory: over-emphasizing agency?
Actor-network theory: privileging technology?
Looking at technology from a morphogenetic perspective
Applications and data
From data to database
Data warehousing
Executive Information Systems and Business Intelligence
Making data visible: varieties of enterprise data
Handling data: conclusion
Summary
Review questions
Discussion questions
Further reading
References
Technology 2: ICT and communication
Introduction
Theories of communication
ICT for communication and sharing
Document management systems
Groupware
Intranets
Email
Knowledge management
Information and place
Conclusion
Summary
Review questions
Discussion questions
Case exercise
Further reading
References
Strategy, information and ICT
Introduction
Varieties of strategy
Supermarkets, information and strategy
Supermarkets and data
Supermarkets and the Web
Knowledge as resource
Strategy as process and practice
Bringing information in
Information policies: the missing link?
IS strategy: the myth of alignment?
Conclusion: military metaphor and strategy
Summary
Review questions
Discussion questions
Case exercise
Further reading
References
Structure and information
Introduction
The death of the middle manager?
Challenging functions: BPR
Projects, teams and information
Towards the network age?
Conclusion
Summary
Review questions
Discussion questions
Case exercise
Further reading
References
Roles, responsibilities and change
Introduction
Application specific training: the lessons from end-user computing
Training for data analysis
Communicative competence
Information ethics
'Practical reasoning'
Changing roles
'Power users'
The re-emergence of the librarian?
Spanning boundaries: the hybrid manager?
Recruitment, reward and careers
Information, resistance and change
Conclusion
Summary
Review questions
Discussion questions
Further reading
References
Power, culture and the institutional formation of information
Chapter summary
Power, culture and information
Introduction
Theories of power and information
Information and surveillance: call centres
Surveillance through the 'information grid'
Managers, agency and information
Culture and information
Organizational cultures of knowing
National cultures of information
Conclusion
Summary
Review questions
Discussion question
References
Institutions and information
Introduction
What is an institution?
Institutional systems and logics
New institutionalism
Information strategies in higher education: an institutionalist analysis of the UK experience
Limitations of an institutionalist approach
Critical realism, morphogenesis and information
Information and morphogenesis
Conclusion
Summary
Review questions
Discussion questions
Further reading
References
Conclusion
Chapter summary
The limits and potential of information literacy
Introduction
Information literacy at work: a balance sheet
Reflexivity and information
Structures and information
Conclusion
Summary
Further reading
References
Glossary
Index