Professional Service Firm50 (Reinventing Work) Fifty Ways to Transform Your Department into a Professional Service Firm Whose Trademarks Are Passion and Innovation!

ISBN-10: 0375407715

ISBN-13: 9780375407710

Edition: 1999

Authors: Tom Peters, Tom Peters

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The Professional Service Firm 50 shows how to transform any department into a professional service firm.
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Book details

List price: $17.95
Copyright year: 1999
Publisher: Knopf Doubleday Publishing Group
Publication date: 9/21/1999
Binding: Hardcover
Pages: 240
Size: 4.50" wide x 7.25" long x 0.75" tall
Weight: 0.550
Language: English

Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College. He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about seventy-five seminars a year and has created and starred in a series of corporate training films. He is the co-author of In Search of Excellence: Lessons from America's Best-Run Companies, which was a New York Times bestseller for three years. This book and subsequent titles have become bestsellers in Europe, Latin America and Asia. Peters contributes to several newspapers and journals, including writing a bimonthly column for Forbes ASAP.

Introduction: The Inexorable "PSF" Logic
PSF = Inc. + Clients + Projects!
Think Inc.
Commit "Cool"
Think Client. Period
Select Clients very carefully
Seek out Clients who are leaders
F-i-r-e Clients ... upon occasion
Turn every "task" into a Project
The Work Matters!
Become a Catalyst for Revolution
Portfolio Quality!
Visit every client
Create an immodest Current Projects List
You are a Venture Capitalist
Conduct a weekly--or a more frequent--formal Current Projects Review
Words ... matter
Transform every "job" into a ... WOW! Project
Never ever compromise your Identity
Pursue ... P-A-S-S-I-O-N
Measure: Did we make an impact?
Tom's Epithet No. 1: "Thoroughly Professional ... But Not Provocative"
L-E-A-D Your Client!
Another-flavor-of WOW: Politics
PSF success boils down to ... the fine art of balance
Accounting (etc.) is a performing art
Speaking of accounting ... remember the bottom line: "Business-ing"
Got any quirky projects on the list?
Think ... Legacy
Pitch in ... or bail out!
Practice serial monogamy
PSFs need Vision Statements!
We help people!
Live with 'Em!
Make Clients an integral part of every project team
Cohabit with the Client!
Turn the Client into an expert!
Engage Clients in a measured "risk progression" process
Insist that Clients submit a formal evaluation of "your people" (and "their people") at the end of each project
Think External
Client-centric = PSF Imperative
Bring in wild and woolly outsiders. E-x-p-a-n-d the box
A Culture of Urgency!
Create a "sense of urgency"/"excitement"/"vibrancy"/"buzz"
Hot Teams thrive in Hot Spaces
Celebrate ... constantly!
Projects-worth-doing are bumpy
You need a clown!
Love thy "support staff"
A rabid scheduler is a must!
We're in this for the money!
Pay attention to the "hard stuff" ... e.g.: Methodology
Embrace marketing
Become a Research and Development evangelist
Devote a sizable share of effort/revenues to Knowledge Development
Turn your current portfolio of projects into a ... Research and Development playground/gold mine
Think ... Design
Evaluate the possible bases of PSF competitive advantage
Become a ... Connoisseur of Talent
We want to be a Magnet for Talent
Cherish instability! Mix up teams!
Mix redux: Encourage turnover!
Demand that every PSF member be known for ... something
Admiration beats affection
Champion passion. Champion perfection
Create stories/mythology around "project winners"
T-R-A-I-N. Teach the "Professional Service Firm Basics" ... with a vengeance
Provide "project management-leadership" opportunities ... ASAP
Cherish great listening skills
Geeks--the antisocial, masterful diggers-of-obscure-facts--should be adored!
Challenge! Challenge! Challenge!
It's Ours!
Think ... Dream ... Act: Wow! Beauty! Impact! Distinction!
We own this place!
The Movement
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