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Quality and Performance Excellence

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ISBN-10: 0324827067

ISBN-13: 9780324827064

Edition: 6th 2011

Authors: James R. Evans

List price: $197.95
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Book details

List price: $197.95
Edition: 6th
Copyright year: 2011
Publisher: Cengage South-Western
Publication date: 3/4/2010
Binding: Paperback
Pages: 480
Size: 7.50" wide x 9.25" long x 1.00" tall
Weight: 2.2

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

Preface
Foundations of Quality and Performance Excellence
Introduction to Quality and Performance Excellence
Frameworks for Quality and Performance Excellence
Tools and Techniques for Quality Design and Control
Tools and Techniques for Quality Improvement
Performance Excellence, Strategy, and Organization Theory
Competitive Advantage and Strategic Management for Performance Excellence
Quality in Customer-Supplier Relationships
Designing Organizations for Performance Excellence
Performance Excellence and Organizational Behavior
Quality Teamwork
Engagement, Empowerment, and Motivation
Leadership and Organizational Change
Leadership for Performance Excellence
Performance Excellence and Organizational Change
Index