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Managing for Quality and Performance Excellence (Book Only)

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ISBN-10: 0324783221

ISBN-13: 9780324783223

Edition: 8th 2011

Authors: James R. Evans, William M. Lindsay

List price: $384.95
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Book details

List price: $384.95
Edition: 8th
Copyright year: 2011
Publisher: Cengage South-Western
Publication date: 1/1/2010
Binding: Hardcover
Pages: 848
Size: 8.25" wide x 10.25" long x 1.25" tall
Weight: 3.652

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented…    

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior…