Skip to content

Managing for Quality and Performance Excellence

Best in textbook rentals since 2012!

ISBN-10: 0324382278

ISBN-13: 9780324382273

Edition: 7th 2008

Authors: James R. Evans, William M. Lindsay

List price: $350.95
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. Experienced leaders in the fields of quality management, these authors. Look no further for definitive resource for authoritative coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ…    
Customers also bought

Book details

List price: $350.95
Edition: 7th
Copyright year: 2008
Publisher: Cengage South-Western
Publication date: 1/30/2007
Binding: Hardcover
Pages: 848
Size: 8.50" wide x 10.25" long x 1.50" tall
Weight: 3.586
Language: English

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented…    

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior…    

The Quality System
Introduction to Quality
Total Quality in Organizations
Philosophies and Frameworks
The Management System
Focusing on Customers
Leadership and Strategic Planning
Human Resources Practices
Process Management
Performance Measurement and Strategic Information Management
Building and Sustaining Total Quality Organizations
Six Sigma and The Technical System
Principles of Six Sigma
Statistical Thinking and Applications
Design for Six Sigma
Tools for Process Improvement
Statistical Process Control
Appendixes (Statistical Tables)
Solutions