Management Principles and Practices for Technical Communicators

ISBN-10: 0321165233

ISBN-13: 9780321165237

Edition: 2004

Authors: R. Stanley Dicks

List price: $74.40
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Description:

Management Principles and Practices for Technical Communicators combines theory and practice in a manner designed to help practicing managers understand their applications in tasks they are likely to encounter every day. The book covers areas of management that are specific to technical communication groups, repeatedly focusing on how such groups should position themselves within larger organizations and how they should interact and communicate with other groups. Anyone in the field of technical communication interested in the basic principles and real world practices of management and their applications.
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Book details

List price: $74.40
Copyright year: 2004
Publisher: Longman Publishing
Publication date: 7/11/2003
Binding: Paperback
Pages: 272
Size: 6.75" wide x 9.00" long x 0.50" tall
Weight: 0.946
Language: English

Foreword
Preface
Intended Audience
The Central Premises of the Book
The Structure of the Book and How to Use It
Acknowledgements
Management Philosophy Issues Related to Technical Communication
Introduction
Principle- and Value-Centered Management
Four Management Paradigms
Mission and Vision Statements
Documentation Development Philosophy
Organizational Structures
Where Should Technical Communication be Located?
Conclusion
References
For Further Information
Questions for Discussion
Mission Statement, Goals, and Objectives
Technical Communication Personnel Management
Introduction
Leadership vs. Management
Leadership Skills for Technical Communicators
Technical Communication Employee Levels
Technical Communication Salaries
Worksheet: Job Description Template
Technical Communication Job Titles
The Hiring Process
Worksheet: Hiring Process Steps
Worksheet: Personnel Needs Assessment
Hiring Contractors and Consultants
Training and Development
Job and Project Assignments
Worksheet: Training Plan
Performance Evaluation
Worksheet: Annual Performance Objectives
Reward and Reinforcement
Worksheet: Performance Review Meeting Outline
Promotions
Recommendations and References
Reductions in Force
Problem Employees
Worksheet: Action Plan
Teamwork and Collaboration
Other Technical Communication Personnel Issues
References
For Further Information
Questions for Discussion
Compensation and Rewards Plan
Finance for Technical Communication Managers
Introduction
Balance Sheets and Income Statements
Worksheet: Balance Sheet
Worksheet: Income Statement
Budgets
Worksheet: Technical Communication Group Monthly Budget
Levels of Quality and Service-Level Agreements
Worksheet: Technical Communication Levels of Quality
Worksheet: Technical Communication Contracts
Value Added for Technical Communication
Worksheet: Technical Communication Estimation
Worksheet: Technical Communication Public Relations
References
For Further Information
Questions for Discussion
Value-Added Calculation
Management Communication
Introduction
Rhetorical Situations
Communication Modes
Communication Locations
Communication Times
Communication Media
Communication Contents
Communication Reasons
Communicating with Employees
Communicating with Peers
Communicating with Management
Communicating Externally
Meetings
Worksheet: Technical Communication Meeting Agenda
Worksheet: Technical Communication Meeting Minutes
References
For Further Information
Questions for Discussion
Meeting Agenda, Minutes, and Action Items
Management Training
Introduction
General Management Skills
Technical Communication-Specific Management Skills
General Technical Skills
Technical Communication-Specific Technical Skills
Industry- or Discipline-Specific Technical Skills
Training Resources
Is Career Development Your Responsibility or Your Organization's?
References
Worksheet: Technical Communication Management Training Plan
For Further Information
Questions for Discussion
Management and Technical Skills Development Plan
Managing Yourself
Mentoring
Time Management
Biological Clock
Worksheet: Management Time Inventory
Be Here Now
Delegation
Setting Objectives and Goals
Managing Your Life
References
For Further Information
Questions for Discussion
Managing Your Time
Managing Your Boss
Introduction
Empathize with Your Boss's Situation
Get Your Own Job Done First
Develop Credibility
Become a Problem Solver Rather than a Complainer
Present New Ideas Gradually and Prove their Value
Accept Criticism Graciously
If All Else Fails, Leave
When You Find a Good One, Hang On
References
For Further Information
Questions for Discussion
Problem Solving and Communication
Other Technical Communication Management Responsibilities
Translation/Localization
Preparing Proposals and RFPs
Marketing/Sales
References
For Further Information
Questions for Discussion
Writing a Proposal for Technical Communication Services
Resources for Technical Communication Managers
Books
Magazines/Journals
Training
Translators
Indexers
Organizations
Index
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