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Troubleshooting Microsoft Technologies The Ultimate Administrator's Repair Manual

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ISBN-10: 0321133455

ISBN-13: 9780321133458

Edition: 2003

Authors: Chris Wolf

List price: $64.99
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Description:

Teaching the fundamentals of troubleshooting networks, this text goes on to apply these to all major Microsoft network products including Windows Server 2003, Windows 2000, Windows XP, Office, Active Directory and more.
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Book details

List price: $64.99
Copyright year: 2003
Publisher: Addison Wesley Professional
Publication date: 7/3/2003
Binding: Mixed Media
Pages: 736
Size: 7.00" wide x 9.00" long x 1.50" tall
Weight: 2.332
Language: English

Preface
Introduction
Fundamental Networking
Network Protocols
NetBEUI
NWLink (IPX/SPX)
TCP/IP Basics
Name Resolution with DNS
Resolver Cache
Hosts
DNS Query Types
NetBIOS Cache
WINS/Broadcast/LMHosts
WINS
DHCP Overview
DHCP Lease
DHCP Scope
Reservation
DHCP Options
DHCP Relay Agent
Automatic Private IP Addressing
Need More Knowledge?
Summary
Troubleshooting Techniques
Optimism versus Pessimism
Troubleshooting Process Overview
Identifying the Problem
Documenting the History of the Problem
Analyzing the Current Environment
Operating System State
Latest Virus Scan
Network Configuration
Installed Applications
Firmware
Good Computer, Bad Computer
Documenting Processes Involved in the Problem
A Picture's Worth a Thousand Words
Eliminating What's Right
Don't Reinvent the Wheel
Document What You Do!
Never Forget the Obvious
Move from the Big Picture to Small Details
If You Pay for Support, Use It!
Correcting the Problem
When Speed Is of the Essence
Don't Use Duct Tape
Process-Oriented Corrective Action
Testing the Corrective Action
Following Up
Summary
Monitoring and Diagnostic Tools
Operating System Tools
Disk Management Tools
Command Line Tools
GUI Tools
Network Monitoring and Troubleshooting Tools
Command Line Tools
GUI Tools
Performance Monitoring Tools
Command Line Tools
GUI Tools
Security Management Tools
Command Line Tools
GUI Tools
System Management Tools
Command Line Tools
GUI Tools
Troubleshooting Wizards
Freeware Tools
Subnetting with the IP Subnet Calculator
Testing Throughput with Netperf
Remotely Controlling Systems with TightVNC
Summary
Client-Server Troubleshooting
Troubleshooting Tools
Automated System Recovery
driverquery
msconfig (Windows Server 2003)
msicuu (ST)
Online Crash Analysis
Remote Desktop and Remote Assistance
Shadow Copy (Windows Server 2003 Systems Only)
System Restore (XP Clients Only)
Troubleshooting System Startup
Last Known Good Configuration
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA Mode
Directory Services Restore Mode
Debugging Mode
Disabling Services and Drivers with the Recovery Console
Recovery Console Diagnostic Commands
Accessing the Recovery Console
Repairing the OS Installation
Troubleshooting System Shutdown
Troubleshooting Devices
Checking Device Status
Rolling Back Device Drivers
Updating Device Drivers
Uninstalling Devices
Disabling Devices
Troubleshooting Fax Problems
Diagnosing Fax Problems
Testing the Solution
Troubleshooting Display Problems
Troubleshooting Internet Connection Sharing
Troubleshooting Application Compatibility
Using the Program Compatibility Wizard
Summary
Office XP
Office Troubleshooting Tools
Application Recovery
Automatic Recovery
Detect and Repair
Document Recovery
Open and Repair
Setup
Troubleshooting Office Setup
Eliminating the Obvious
Using the Setup Log Files
Access Errors and Solutions
Using the Compact and Repair Tool
Manually Repairing a Database
Excel Errors and Solutions
Repairing Corrupted Spreadsheets
Isolating and Resolving Formula Errors
Outlook Errors and Solutions
Testing Outlook Configuration
PowerPoint Errors and Solutions
When the Problem Resulted from a Modification to the Presentation
When the Problem Resulted from a Specific File Being Opened
When the Problem Resulted from any File Being Opened
Word Errors and Solutions
Resolving Problems with the Support.dot Troubleshooting Template
General Word Troubleshooting
Summary
Disk Subsystems
Windows Server 2003/XP Disk Architecture 101
Basic and Dynamic Disks
Master Boot Record
Boot Sector
The boot.ini File
Master File Table
GPT Disks
Disk Troubleshooting Tools
bootcfg
dmdiag (ST)
fsutil
ftonline (ST)
recover
Diagnosing and Repairing Boot Sector and MBR Problems
Repairing Failed Disks with Disk Management
Failed Spanned or Striped Volumes
Failed Mirrored Volumes (RAID 1)
Failed RAID 5 Volumes
Common Stop Messages
Stop 0x00000024 (NTFS File System) or Stop 0x00000023 (FAT File System)
Stop 0x00000050 (Page Fault in Nonpaged Area)
Stop 0x00000077 (Kernel Stack Inpage Error)
Stop 0x0000007A (Kernel Data Inpage Error)
Stop 0x0000007B (Inaccessible Boot Device)
Summary
DNS
DNS Architecture
Essential Terminology
DNS Hierarchy
Name Resolution Process
DNS Zones
Advanced Configuration
Client Considerations
DNS Troubleshooting Tools
DNS MMC
dnscmd (ST)
dnslint (ST)
nslookup
Troubleshooting DNS Clients
Troubleshooting DNS Servers
Incorrect Query Results
Cannot Access Resources Outside of Domain
Server Not Responding to Requests
Troubleshooting DNS-DHCP Integration
Zone Transfer Problems
DNS Error Events
Summary
WINS
WINS Architecture
What's New?
WINS Relationships and Replication
Filling in the Gaps
WINS Troubleshooting Tools
WINS MMC
Event Logging
netsh wins
Troubleshooting WINS Clients
Troubleshooting WINS Servers
Troubleshooting Replication
Troubleshooting WINS-DHCP Integration
Recovering a Corrupted WINS Database
Summary
DHCP
DHCP Architecture
What's New?
Scopes
Classes
Conflict Detection
DHCP Troubleshooting Tools
DHCP MMC
Audit Logging
dhcploc (ST)
Troubleshooting DHCP Clients
Troubleshooting DHCP Servers
Troubleshooting DHCP Scope Migration
Troubleshooting DHCP-RAS Integration
Troubleshooting DHCP Relay Agents
Recovering a Corrupted DHCP Database
Summary
Network and Application Services
The Lay of the Land
Print Services
Terminal Services
Distributed File System
Remote Installation Services
Client and Gateway Services for NetWare
Network Service Troubleshooting Tools
DFS MMC
dfsutil (ST)
health_chk (ST)
ipxroute
lpq
prndrvr.vbs
prnmngr.vbs
prnqctl.vbs
query
reset session
Terminal Services Manager MMC
Troubleshooting Printers
General Printing Concerns
Network Printers
Troubleshooting Terminal Services
Troubleshooting Server Connection Problems
Troubleshooting Session Problems
Troubleshooting DFS
Inaccessible Root
Inaccessible Share Folder
User Permissions
Troubleshooting Remote Installation Services
Troubleshooting NetWare Integration
Summary
Routing and Remote Access
RRAS Architecture
Remote Access Servers
Virtual Private Networks
Routing Protocols
Network Address Translation
RAS Troubleshooting Tools
atmadm
iasparse (ST)
Netsh RAS Diagnostics
netsh routing
portqry (ST)
route
RRAS MMC
Troubleshooting RAS
Troubleshooting RAS Client Connections
Troubleshooting the RAS Server Network
Troubleshooting Routing
General Routing Problems
Troubleshooting NAT
Troubleshooting DHCP Relay Agents
Troubleshooting Demand-Dial Routing
Troubleshooting RIP
Troubleshooting OSPF
Troubleshooting VPN Access
Troubleshooting Remote Access VPNs
Troubleshooting Router-to-Router VPNs
Summary
Active Directory
AD Architectural Overview
Forests and Domains
Organizational Units
Sites
Domain Controllers
Group Policy Objects
Active Directory Functional Levels
What's New?
AD Troubleshooting Tools
acldiag (ST)
Active Directory MMCs
dcdiag (ST)
gpresult
gpupdate
nltest (ST)
ntdsutil
Replmon (ST)
Resultant Set of Policy
Troubleshooting Domain Controllers
Cannot Connect to a Windows 2000 Domain Controller
DCPromo Fails to Promote a New Server to Be a Domain Controller
Receive "Domain Not Found," "Server Not Available," or "RPF Server Is Unavailable" Error Message
Unable to Log On Locally
Unable to Uninstall Active Directory
Group Membership Changes Fail
Security Principals Cannot Be Created
Troubleshooting Replication
Access Denied Error Occurs When Attempting Manual Replication
Event ID 1265 in the Directory Service Log
Event ID 1311 Appears in Event Log
Slow Replication between Sites
Troubleshooting Group Policy Objects
Loopback Processing
Block Inheritance versus No Override
Troubleshooting Considerations
Troubleshooting the AD Schema
Cannot Modify or Extend Schema
Cannot Add Attributes to a Class
Cannot Connect to a Windows 2000 Domain Controller
Troubleshooting Trusts
Clients Cannot Access Resources in Trusted Domain
Errors Occur After Upgrade from Windows NT