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Preface | |
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Acknowledgments | |
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Introduction | |
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Public Personnel Administration in Context | |
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The Value Context | |
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Effectiveness | |
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Responsibility | |
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Fairness | |
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Conflicting Values | |
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The Historical Context | |
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George Washington to John Quincy Adams: Government by Gentlemen | |
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Andrew Jackson to James Garfield: Government by the Winners | |
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Chester Alan Arthur to Franklin D. Roosevelt: Government by the Good--and the Efficient | |
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Franklin D. Roosevelt to the Present: Government by Policy Specialists--and ... | |
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In Summary | |
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The Political and Organizational Contexts | |
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The Political Context | |
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The Organizational Context | |
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Commission or Chief: Who Should Run Personnel? | |
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Personnel Specialists or Program Administrators? | |
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In Summary | |
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Summary and Conclusion | |
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Discussion Questions | |
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Policy Questions | |
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Equality in the Workplace: From Fighting Against Discrimination to Fighting for Diversity | |
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Fighting Employment Discrimination: A Brief Legal History | |
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Early Efforts | |
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The Civil Rights Act of 1964 | |
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Presidential Action | |
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Enter the Court: Griggs v. Duke Power | |
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The Equal Employment Opportunity Act of 1972 | |
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The Age Discrimination in Employment Act of 1974 | |
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The Americans with Disabilities Act | |
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The Civil Rights Act of 1991 | |
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Climate Change | |
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Lots of Law, but Is There a Policy? | |
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Discrimination Based on Age | |
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Discrimination Based on Race or Gender | |
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Finding Discrimination | |
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Intentional Discrimination | |
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Chain Reaction Discrimination | |
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Discrimination Based on Disability | |
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The Proper Remedy | |
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Equal Employment Opportunity | |
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Affirmative Action | |
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Fighting for Diversity | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercise | |
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The Rights and Needs of Government Employees | |
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The Rights of Government Employees | |
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The Right to a Government Job | |
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A Government Job as Property | |
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A Government Job as Liberty | |
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How Much Process Is Due? | |
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Statutory Protections for the Right to a Job | |
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The Rights of Appointed Employees | |
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In Summary | |
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First Amendment Rights | |
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Free Speech | |
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Freedom of Religion | |
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Freedom of Association | |
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In Summary | |
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The Right to Privacy | |
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Privacy Off the Job | |
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Living Arrangements | |
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Sexual Orientation | |
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No-Spouse Rules | |
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The Question of Drugs | |
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Privacy at Work | |
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Personal Appearance | |
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Searches | |
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Sexual Harassment | |
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Workplace Violence | |
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In Summary | |
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Political Rights | |
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In Summary | |
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The Needs of Government Employees | |
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Employee Assistance Programs | |
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The Family and Medical Leave Act | |
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In Summary | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercises | |
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The Responsibilities of Government Officials | |
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Responsiveness | |
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The Chief Executive | |
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The Legislature | |
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The Courts | |
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The People | |
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In Summary | |
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Ethics | |
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Public Service Ethics | |
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Professional Ethics | |
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Personal Ethics | |
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In Summary | |
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When Responsiveness and Ethics Clash | |
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Loyalty | |
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Exit | |
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Voice | |
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In Summary | |
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Legal Accountability | |
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Sovereign Immunity | |
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When Is the Government Liable? | |
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Exceptions to the Tort Claims Act | |
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The Intentional Torts Exception | |
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The Discretionary Function Exception | |
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Liability of Individual Government Employees | |
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Absolute Immunity for Some | |
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Qualified Immunity for Most | |
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In Summary | |
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Summary and Conclusion | |
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Discussion Questions | |
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Collective Bargaining | |
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A Bit of History | |
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The Collective Bargaining Process | |
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Who Will Do the Bargaining? | |
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The Employer Side | |
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The Employee Side | |
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In Summary | |
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What Will They Bargain About? | |
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In Summary | |
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When Bargaining Fails | |
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Public Employee Strikes | |
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Mediation, Fact Finding, and Arbitration | |
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Mediation | |
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Fact Finding | |
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Arbitration | |
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In Summary | |
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Contract Administration | |
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The Impact of Collective Bargaining | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercise | |
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Implementation Questions | |
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Job Analysis and Evaluation | |
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A Brief History | |
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Job Analysis | |
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Determining Duties and Responsibilities | |
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Ask the Employees | |
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Ask the Boss | |
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Send in the Professionals | |
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Involve Everybody | |
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A Question of Supervision | |
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What Does It Take to Do This Job? | |
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Job Evaluation | |
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Who Does the Evaluating? | |
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Methods of Job Evaluation | |
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Whole Job Ranking | |
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Point Rating and Factor Comparison | |
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Position Classification | |
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Alternatives to Job Evaluation | |
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Let the Market Do It | |
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Rank in Person | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercises | |
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Recruitment and Selection | |
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Recruitment | |
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Identifying Good People: The Available Talent Pool | |
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Factors Affecting the Talent Pool | |
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Improving the Talent Pool | |
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Subsidy | |
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Lateral Entry | |
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Employee Development | |
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Contracting for Services | |
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In Summary | |
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Selection | |
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Establishing Minimum Qualifications | |
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Minimum Qualifications I: Too High or Too Low? | |
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Minimum Qualifications II: Credentialism | |
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Minimum Qualifications III: Discrimination | |
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In Summary | |
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Testing | |
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Validity | |
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Reliability | |
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What's a Test? | |
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Some Nagging Questions | |
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In Summary | |
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The Final Selection | |
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Veterans Preference | |
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Certification | |
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Background Checks, Interviews, and Assessment Centers | |
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A Choice ... and an Out | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercise | |
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Performance Appraisal | |
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A Brief (and Sad) History of Performance Evaluation | |
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For He (and Sometimes She) Is a Jolly Good Fellow | |
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No More Mr. Nice Guy | |
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'Taint Whatcha Do (It's the Way Howcha Do It) | |
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Who Will Do the Evaluating? | |
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Some Generic Problems | |
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The Effects of Personality | |
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Some Common Rater Errors | |
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Gathering Information | |
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Feeding That Information Back | |
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In Summary | |
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Supervisor Evaluations | |
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Peer, Self-, and Client Evaluations | |
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Peer Evaluations | |
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Self-Evaluations | |
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Client Evaluations | |
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Can't Anybody Here Play This Game? | |
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What Should Evaluators Look For? | |
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Personality or Performance? | |
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Effort or Results? | |
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Individual or Group? | |
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A Very Brief Note on Techniques | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercises | |
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Compensation | |
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A Question of Equity | |
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Equal Pay for Equal Work | |
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Comparable Worth | |
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Pay Schedules I: What Are They Paying at Sentry? | |
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What If We Don't Want to Pay That Much? | |
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What If There Is No Comparable Job? | |
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Whom Do We Compare Ourselves With? | |
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What Do We Compare? | |
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Are Private Sector Wages Really Fair? | |
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In Summary | |
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Pay Schedules II: What Are We Going to Pay? | |
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Classes, Categories, and Steps | |
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Broad Banding | |
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In Summary | |
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Pay and Performance: Can They Ever Be Linked? | |
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The Annual Raise | |
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Bonuses | |
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Gainsharing | |
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So Why Haven't We Linked Pay and Performance? | |
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In Summary | |
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Benefits | |
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Retirement | |
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Insurance | |
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Time | |
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The Intangibles | |
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I'll Take That, and That, and That: Dining at the Benefit Cafeteria | |
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In Summary | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercise | |
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Human Resource Development | |
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Motivation | |
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Rewards and Motivation | |
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Sources of Motivation | |
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General Social Motivators | |
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Organizational Goals | |
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Content of the Job | |
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Working Conditions | |
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Money | |
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In Summary | |
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Training | |
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Needs Assessment | |
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The Purposes of Training | |
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Who Will Be Trained? | |
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Delivering the Training | |
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Evaluating Training | |
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Career Development | |
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Career Counseling | |
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Knowing What You Want in a Job | |
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Knowing If You've Got the Talent | |
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Finding the Actual Job | |
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Promotion | |
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Summary and Conclusion | |
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Discussion Questions | |
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Exercise | |
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Conclusion | |
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A Final Note | |
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Glossary | |
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Index | |