Preface | p. x |
Introduction to Law Office Management | p. 1 |
The Legal Team | p. 2 |
Types of Law Practices | p. 16 |
Law Practice Organization Structures | p. 23 |
Law Office Management Principles | p. 27 |
Ethics and Malpractice | p. 45 |
Why Are Ethics and Malpractice Important? | p. 47 |
Legal Ethics and Professional Responsibility | p. 47 |
The Unauthorized Practice of Law | p. 54 |
Competence and Diligence | p. 61 |
Conflict of Interest | p. 71 |
Malpractice and Prevention | p. 85 |
Staff Manuals, Quality, Marketing, and Planning | p. 109 |
Law Practice Policies and Procedures--The Staff Manual | p. 111 |
Total Quality Management | p. 121 |
Marketing | p. 126 |
Planning | p. 142 |
Clients and Communication Skills | p. 159 |
Why Do Legal Assistants Need to Foster Good Client Relationships and Communicate Effectively? | p. 161 |
Client Relationships | p. 165 |
Ethical Duty to Communicate with Clients | p. 162 |
Communication Skills | p. 175 |
Timekeeping and Billing | p. 195 |
The Difference Between Timekeeping and Billing | p. 196 |
Why Do Legal Assistants Need to Know Timekeeping and Billing | p. 197 |
Kinds of Legal Fee Agreements | p. 197 |
Value Billing | p. 209 |
The Ethics of Timekeeping and Billing | p. 209 |
Legal Expenses | p. 220 |
Timekeeping | p. 221 |
Billing | p. 229 |
Billing From the Corporate and Government Perspective | p. 239 |
Client Trust Funds and Law Office Accounting | p. 273 |
Why Legal Assistants Need a Basic Understanding of Law Office Accounting | p. 274 |
Client Funds--Trust/Escrow Accounts | p. 275 |
Budgeting | p. 282 |
Internal Controls | p. 286 |
Lawyers and NonLawyers Cannot Share Fees | p. 291 |
Calendaring, Docket Control, and Case Management | p. 307 |
Calendaring, Docket Control, and Case Management Definitions | p. 308 |
Appointments | p. 309 |
Deadlines and Reminders | p. 310 |
Hearings and Court Dates | p. 311 |
Receiving Documents, Following Court Rules, and Calculating Deadlines | p. 313 |
Ethical and Malpractice Considerations | p. 316 |
Manual Docket Control Systems | p. 321 |
Types of Computerized Docket Control Systems | p. 323 |
Overview of Computerized Legal Docket Control Features | p. 325 |
The Docket Cycle | p. 332 |
Using a Word Processor for Docket Control | p. 333 |
Human Resource Management | p. 343 |
Introduction to Human Resource Management | p. 344 |
The Hiring Process | p. 345 |
Performance Evaluations | p. 357 |
Termination | p. 366 |
Personnel Policies | p. 368 |
Current Personnel Law Issues | p. 368 |
Managing Stress | p. 376 |
File and Law Library Management | p. 389 |
Why Legal Assistants Need an Understanding of File and Law Library Management | p. 390 |
Introduction to File Management | p. 391 |
Filing Methods and Techniques | p. 392 |
File Management and Ethics | p. 401 |
Form Files | p. 402 |
Introduction to Law Library Management | p. 403 |
Technology and the Law Library | p. 408 |
Law Office Equipment, Technology, Space Management, Security, and Leases | p. 419 |
Law Office Equipment and Technology | p. 420 |
Purchasing Equipment and Supplies | p. 427 |
Law Office Layout, Space Management, Security, and Leases | p. 431 |
Appendices | |
Succeeding as a Legal Assistant | p. 451 |
National Law Office Management, Legal Assistant, and Related Associations | p. 463 |
Glossary | p. 465 |
Index | p. 473 |
Table of Contents provided by Syndetics. All Rights Reserved. |