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| Acknowledgments | |
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| Matt's Story: An Introduction to Conscious Change | |
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| Plan of the Book | |
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| Why This Book? | |
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| Testing Assumptions | |
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| Mental Models: Short-cuts to Perception | |
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| Being in the Answer | |
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| Making Up Stories | |
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| Being in the Question | |
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| Choosing to Test Assumptions | |
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| Retraining Neural Pathways | |
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| Building Positive Emotions | |
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| Clearing Emotions | |
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| Emotions and Feelings | |
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| The Emotionally Flooded Manager | |
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| The Myth of Suppressed Emotions | |
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| Preventing Self-fulfilling Prophecies | |
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| Clearing Emotions: The Process | |
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| What Result Can You Expect? | |
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| Other Sources of Help | |
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| Building Positive Emotions | |
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| Building Effective Relationships | |
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| Powerful Listening | |
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| Inquiry | |
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| Openness | |
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| Giving Feedback | |
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| Receiving Feedback | |
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| Seeking Feedback | |
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| What If the Other Person Really Is the Problem? | |
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| Bridging Differences | |
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| Dominants and Nondominants | |
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| Dominance Dynamics | |
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| Acute Awareness of Nondominant Status | |
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| Dominance Dynamics at the Organizational Level | |
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| From Guilt to Learning and Contribution | |
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| Bridging Differences: Antidotes to Dominance Dynamics | |
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| Conscious Use of Self | |
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| Get Your Emotional Attachments Out of the Way | |
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| Accept Responsibility for Your Own Contribution | |
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| Maintain Integrity | |
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| Focus on the Other Person's Strengths | |
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| Adopt a Learning Orientation | |
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| Seek to Understand Other's Perspectives | |
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| Recognize Your Own Power and Use It Responsibly | |
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| Initiating Workplace Change | |
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| Steps for Initiating Change | |
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| Moving Forward: A Sequence of Small Wins | |
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| Matt's Story Redux | |
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| Focusing on Strengths | |
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| Being in the Question | |
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| Building Relationships and Bridging Differences | |
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| Seeing Situational Factors, Not Just Individuals | |
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| Clearing Emotions | |
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| Changing Workplace Dynamics and Relationships through Changing Oneself | |
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| Allowing the Unexpected to Emerge | |
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| Conclusion: Sustaining Hope | |
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| Appendix: Principles for Conscious Change | |
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| Index | |