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| Preface | |
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| Introduction | |
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| Becoming User-Centered, Reflective Practitioners | |
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| Introducing Theoretical Approaches | |
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| Introduction | |
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| A Humanistic Rationale for Technical Writing | |
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| Complicating Technology: Interdisciplinary Method, the Burden of Comprehension, and the Ethical Space of the Technical Communicator | |
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| Myths about Instrumental Discourse: A Response to Robert R. Johnson | |
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| Johnson Responds | |
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| Additional Readings | |
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| Constructing A History of the Field | |
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| Introduction | |
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| The Case Against Defining Technical Writing | |
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| The Rise of Technical Writing Instruction in America | |
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| Gender, Technology, and the History of Technical Communication | |
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| The Social Perspective and Pedagogy in Technical Communication | |
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| Applied Theory | |
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| Researching the History of Technical Communication: Accessing and Analyzing Corporate Archives | |
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| Additional Readings | |
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| Laying A Foundation for Ethical Praxis | |
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| Introduction | |
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| From TheInstitutio Oratorio, Book XII, Chapter I QUINTILIAN | |
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| What's Practical about Technical Writing? | |
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| The Ethics of Teaching Ethics in Professional Communication: The Case of Engineering Publicity at MIT in the 1920s | |
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| Applied Theory | |
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| The Exercise of Critical Rhetorical Ethics | |
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| Additional Readings | |
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| Following User-Centered Design Practices | |
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| Introduction | |
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| What Is Information Design? | |
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| Advancing a Vision of Usability | |
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| Teaching Text Design | |
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| Applied Theory | |
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| The Rhetoric of Design: Implications for Corporate Intranets | |
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| Additional Readings | |
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| Learning on the Job | |
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| Introduction | |
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| Rethinking Genre from a Sociocognitive Perspective | |
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| Learning to Write Professionally: "Situated Learning" and the Transition from University to Professional Discourse | |
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| Pseudotransactionality, Activity Theory, and Professional Writing Instruction | |
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| Bridging the Workplace and the Academy: Teaching Professional Genres through Classroom-Workplace Collaborations | |
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| Applied Theory | |
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| Communicating Across Organizational Boundaries: A Challenge for Workplace Professionals | |
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| Additional Readings | |
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| Working Within and Across Cultures | |
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| Introduction | |
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| Learning Intercultural Communication Competence | |
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| Multicultural Issues in Technical Communication | |
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| Feminist Theory and the Redefinition of Technical Communication | |
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| Making Gender Visible: Extending Feminist Critiques of Technology to Technical Communication | |
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| Applied Theory | |
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| Illustrations in User Manuals: Preference and Effectiveness with Japanese and American Readers | |
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| Additional Readings | |
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| Writing and Working in Digital Environments | |
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| Introduction | |
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| Thinking Critically about Technological Literacy: Developing a Framework to Guide Computer Pedagogy in Technical Communication | |
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| Contexts for Faculty Professional Development in the Age of Electronic Writing and Communication | |
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| A Historical Look at Electronic Literacy: Implications for the Education of Technical Communicators | |
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| Applied Theory | |
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| Situated Learning in Cross-Functional Virtual Teams | |
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| Additional Readings | |
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| Looking to the Future | |
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| Introduction | |
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| Relocating the Value of Work: Technical Communication in a Post-Industrial Age | |
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| Educating Technical Communicators to Make Better Decisions | |
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| Teaching for Change, Vision, and Responsibility | |
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| Additional Readings | |
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| Annotated Bibliography of Pedagogical Work | |
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| Notes on the Authors | |
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| Note on the Editor | |
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| Index | |