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| Acknowledgments | |
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| Preface | |
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| What You Say | |
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| How You Say It | |
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| Choose Your Best Communication Option | |
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| How Long Should You Talk? | |
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| How to Organize Your Message | |
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| How to Do Terrific Research | |
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| How to Use Storytelling Techniques | |
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| How to Improve Your Speechwriting Skills | |
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| How to Improve Your Delivery Skills | |
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| Ad-libs | |
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| Applause | |
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| Audiovisual Support | |
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| Body Language | |
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| Clothing | |
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| Coughing | |
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| Emotions | |
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| Eye Contact | |
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| Forgetting Lines | |
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| Handouts | |
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| Hecklers | |
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| Interruptions | |
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| Microphones | |
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| Misspeaking | |
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| Notes and Manuscripts | |
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| Nervousness | |
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| Pauses | |
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| Proofreading | |
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| Props | |
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| Rehearsals | |
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| Voice | |
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| Using Humor | |
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| When You Say It | |
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| Timing Is Everything | |
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| Impromptu Speaking | |
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| Awkward Timing | |
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| Frequency | |
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| When You Must Deal with Resistance | |
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| When It's Better to Wait | |
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| When You Have to Say "No" | |
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| When You Have to Say "I'm Sorry" | |
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| Procrastination | |
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| Where You Say It | |
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| Choosing the Best Location | |
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| The Hometown Advantage | |
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| Make the Most of Your Location | |
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| Bad Locations | |
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| Technical Glitches | |
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| Speaking Outdoors | |
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| Out-of-Town Problems | |
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| Who Says It, and Who Is Listening? | |
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| The Right Speaker for the Right Message | |
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| Who Says It? | |
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| Who Is Listening? | |
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| Interpreting the Agenda | |
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| Who Else Could Say It for You? | |
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| Substitute Speakers | |
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| Choosing the Right Person to Introduce You | |
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| Working with Other Speakers | |
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| Panels | |
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| Was Your Speech a Success? | |
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| "I Could Have Been a Better Communicator if Only ..." | |
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| Identify Your Speaking Personality | |
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| Assess Your Speaking Style | |
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| What Are You Doing to Become a Better Speaker? | |
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| Manage Negative Emotions | |
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| Identify Your Own Strengths | |
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| Build on Your Strengths | |
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| Identify People Who Can Help You Improve as a Speaker | |
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| Measure Your Effectiveness | |
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| Get an Audience Evaluation | |
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| Learning from Other Speakers | |
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| Learning from a Professional Coach | |
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| Appendix--Useful Books, Websites, and Professional Organizations | |
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| Useful Books | |
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| Useful Professional Organizations | |
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| Useful Websites for Speakers | |
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| Index | |