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| Foreword | |
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| Acknowledgments | |
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| Introduction: Why I Wrote This Book | |
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| What This Book Can Do for You | |
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| From Procrastination to Power: Writing Painlessly and Well | |
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| Where to Begin to Improve | |
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| Qualities of Powerful Writing | |
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| Getting the Writing Going | |
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| Overcoming Page Fright | |
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| Getting Started: Strategies that Work | |
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| Showcasing Your Ideas and Information Through Organization, Format, and Sentence Structure | |
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| Organizing Your Message Get to the Bottom Line! | |
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| How to Tell a Bottom-Line | |
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| Statement from a Purpose | |
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| Statement Bottom-Lining | |
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| Exercises | |
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| When Not to Bottom-Line | |
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| Organizing the Rest of the Document | |
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| Formatting Ideas to Clarify | |
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| Your Message Write Headlines | |
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| That Help Use "Chunking" to Organize | |
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| Your Thoughts Chunking | |
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| Exercises | |
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| Use Tables, Graphs, and Other | |
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| Visuals to Give the Big Picture Fast | |
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| Use PowerPoint Slides to Aid | |
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| Your Oral Presentations | |
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| Summary of Techniques | |
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| That Showcase Your Ideas and Reveal | |
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| Your Knack for Organizing | |
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| Structuring | |
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| Your Sentences-to Clarify | |
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| Your Intent and Add Style Combine | |
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| Sentences to Create Emphasis and Eliminate | |
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| Wordiness Combine Sentences to Present | |
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| Ideas of Parallel Importance | |
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| Focus on Emphasis | |
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| Focus on Eliminating Wordiness Vary Sentence | |
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| Length to Create Rhythm Eight | |
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| Ways to Add Emphasis and Elegance to Sentences | |
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| Choosing Your Words Wisely for Conciseness and Consideration | |
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| Getting Rid of Sentence Clutter Cutting | |
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| Out Ten Forms of Clutter | |
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| Tempering | |
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| Your Tone Considering | |
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| Your Reader, Yourself, and Tone | |
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| Avoiding the Negative by Accentuating the Positive | |
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| Delivering | |
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| Unpopular Messages | |
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| Using Humor Banishing Bias | |
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| Getting It Right: The Basics of Grammar and Spelling | |
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| Grappling with Grammar | |
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| The Seven Deadly Sins of Grammar | |
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| Bungle Rules Frequently | |
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| Asked Questions | |
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| About Grammar . . . And Their Answers | |
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| Formal Grammar Rules | |
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| You Can Bend | |
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| Spelling What if You're a Lousy Speller? | |
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| Easily Misspelled Words | |
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| Forming Plurals from Our Strange Language | |
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| Writing Quickly and Well | |
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| Deadline Writing: A Process for Getting | |
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| It Started, Keeping It Going, Getting It Right | |
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| Phase One: Helter-Skelter Writing-the Zero draft | |
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| Phase Two: Hocus-Pocus Organizing | |
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| Phase Three: Ruthless Editing | |
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| Talking to Other Writers-and to Your Micro Recorder | |
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| An E-mail Quick Guide | |
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| Collaborating Giving Feedback to Others | |
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| A Word to the Wise Manager: How to Encourage | |
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| Employees to be Responsible for Their Writing | |
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| Dictating Can I Convince You to Try It? Pard | |
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| A Process for Productive Dictating | |
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| Appendix: Guidelines and Model Letters | |
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| Customer Follow-up/Recap/Thank you | |
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| Confirming/Directive Memos | |
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| Encouraging the Team/Team | |
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| Update Meeting Minutes | |
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| Proposals/Recommendations | |
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| Providing/Requesting Information | |
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| Epilogue | |
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| Bibliography | |
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| Index | |