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Brilliant Communication Skills What the Best Communicators Know, Do and Say

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ISBN-10: 0273761749

ISBN-13: 9780273761747

Edition: 2011 (Revised)

Authors: Gill Hasson

List price: $10.99
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Book details

List price: $10.99
Copyright year: 2011
Publisher: Pearson Education, Limited
Publication date: 12/6/2011
Binding: Paperback
Pages: 192
Size: 5.00" wide x 8.00" long x 0.50" tall
Weight: 0.660
Language: English

About the author
Introduction
How to communicate
What is communication? Knowing your communication style
Confident communication
Active listening and skilful questioning
Reading between the lines: feelings, emotions and attitudes
What to say, and how to say it
Put it in writing
Brilliant communication skills in action
Putting it into practice
Difficult communication situations
Conclusion
Further reading
Index