Key Business Solutions Essential Problem-Solving Tools and Techniques That Every Manager Needs to Know

Name: Key Business Solutions Essential Problem-Solving Tools and Techniques That Every Manager Needs to Know
Price: 7.22 USD
Availability: InStock
ISBN: 9780273750291

ISBN-10: 0273750291

ISBN-13: 9780273750291

Edition: 2012 (Revised)

Authors: Antonio Weiss

List price: $28.99

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Book details

List price: $28.99
Copyright year: 2012
Publisher: Pearson Education, Limited
Publication date: 9/1/2011
Binding: Paperback
Pages: 224
Size: 6.30" wide x 9.06" long x 0.39" tall
Weight: 0.946
Language: English



About the author


Acknowledgements


Publisher's acknowledgements


Introduction



The OBTAIN problem-solving process



Outline the question



The problem may be big, but it should fit on one page



The key issues you need to know to solve the problem



Break down the issues



Untangling the mess



Prioritise your workload to maximise your effort: output ratio



Test the hypothesis



You are the doctor, the problem is your patient



Analyse the problem



Without data you have nothing



Insightful interviewing



If you want to get to the root cause of the problem, just ask 'why?'



Making spreadsheet models easy



Imagine the solution



Devising the optimal solution



Making change happen



Notify the stakeholders



Writing compelling reports



Making great presentations



Managing the stakeholders



Understand who your stakeholders are and how to communicate with them



Trust makes the world go around



You are the most important stakeholder



Managing the team



Setting up the team to ensure success



Helping others reach their goal



Feedback works both ways


A final thought



Critical business tools and frameworks



Critical business tools and frameworks


4Ps of marketing


5Cs of strategy


Ansoff matrix


BCG growth-share matrix


Benchmarking


Brainstorming


De Bono's six thinking hats


Drill-down analysis


Kano analysis


McClelland's theory of needs


McKinsey 7S framework


PESTEL


Porter's five forces


SWOT


Value chain analysis


Appendix: How the tools and techniques fit into the OBTAIN process


Further reading and references


Index