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| Contents in Detail | |
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| Exhibits, Management in Action, Case Studies and Business Press | |
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| Preface In acknowledgement and appreciation | |
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| Publisher''s acknowledgements | |
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| Guided tour of the book Guided tour of the Companion Website | |
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| Managing People and Organisations | |
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| Individuals, Organisations and Management | |
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| The meaning of organisational behaviour | |
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| Influences on behaviour in organisations | |
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| Behavioural science - a multidisciplinary approach | |
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| The importance of people and organisational behaviour Orientations to work and the work ethic Management as an integrating activity | |
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| The psychological contract Changing nature of the psychological contract Organisational practices | |
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| The Peter Principle Parkinson''s Law Management theory Developments in management and organisational behaviour | |
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| The classical approach Scientific management | |
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| Relevance of scientific management | |
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| Bureaucracy Criticisms of bureaucracy Evaluation of bureaucracy Structuralism | |
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| The human relations approach Evaluation of the human relations approach Neo-human relations | |
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| The systems approach | |
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| The contingency approach Other approaches to the study of organisations | |
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| The decision-making approach Social action A number of different approaches Postmodernism Relevance to management and organisational behaviour Towards a scientific value approach? Benefits to the manager Management in Action | |
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| A Safe Wayto hold on to staff Case study | |
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| Business schools share Enron blame | |
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| The Nature and Effectiveness of Management | |
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| The meaning of management Management and administration | |
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| The process of management Principles of management Management as a social process | |
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| The tasks and contribution of a manager Essential nature of managerial work The efforts of other people Management in service industries | |
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| The work of a manager Managerial roles Behaviour pattern of general managers Determining what real managers do Patterns of managerial work and behaviour | |
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| The attributes and qualities of a manager Managers of the future? Managerial style and behaviour Managers'' attitudes towards people | |
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| The Managerial/Leadership Grid (r) Framework for patterns of behaviour Management systems Management by objectives (MBO) Managing people Basic managerial philosophies Choice of managerial style Managerial effectiveness Measures of effectiveness General criteria of managerial effectiveness Management in Action | |
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| Bringing management to book: how to manage a library Case study | |
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| End to ''departmentalism'': a vision of things to come | |
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| The Individual | |
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| Individual Differences | |
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| The changing nature and scope of managing individuals at work | |
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| Personality Nomothetic and idiographic approaches | |
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| Theoretical approaches: nomothetic | |
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| Theoretical approaches: idiographic | |
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| Other theoretical approaches | |
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| Cognitive theory: Kelly''s personal construct theory | |
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| Applications within the work organisation | |
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| Stress and the individual | |
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| Ability Testing Attitudes | |
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| Gender and organisations Understanding women''s position and status | |
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| Economic theories Psychological sex differences | |
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| The socialisation process Orientations and motivations towards work | |
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| Working practices Management in Action | |
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| Springboard to success: development of women employees Case study | |
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| Organisations, too, can be put on the couch | |
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| The Process of Perception | |
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| The perceptual process | |
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| Selectivity in attention and perception | |
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| Meaning to the individual | |
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| Internal factors | |
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| External factors | |
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| Perceiving other people | |
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| Transactional analysis | |
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| Selection and attention | |
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| Organisation and judgement | |
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| The importance of body language | |
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| Attribution theory | |
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| Perceptual distortions and errors | |
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| Stereotyping | |
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| The halo effect Perceptual defence | |
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| Projection | |
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| Illustrative example - perception of women | |
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| Management in Action | |
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| Judy Owen wins battle against | |
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| Professional Golfers '' Association to wear trousers | |
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| Case study | |
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| Driving your employees up the wall | |
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| Work Motivation and Rewards | |
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| The meaning of motivation | |
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| Needs and expectations at work | |
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| Motivation and organisational performance | |
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| Frustration-induced behaviour | |
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| Money as a motivator | |
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| Theories of motivation Content | |