| |
| |
| |
Marketing Dynamics | |
| |
| |
Marketing defined | |
| |
| |
The marketing concept in the organisation | |
| |
| |
Marketing management responsibilities | |
| |
| |
Marketing scope | |
| |
| |
| |
The European Marketing Environment | |
| |
| |
The nature of the European marketing environment | |
| |
| |
The sociocultural environment | |
| |
| |
The technological environmet | |
| |
| |
The economic and competitive environment | |
| |
| |
The political and regulatory environment | |
| |
| |
| |
Buyer Behaviour | |
| |
| |
The decision-making process | |
| |
| |
Buying situations | |
| |
| |
Environmental influences | |
| |
| |
Psychological influences: the individual | |
| |
| |
Sociocultural influences: the group | |
| |
| |
Defining B2B marketing B2B customers | |
| |
| |
Characteristics of B2B markets | |
| |
| |
Buying decision-making process | |
| |
| |
The buying centre Buying criteria | |
| |
| |
| |
Segmented Markets | |
| |
| |
The concept of segmentation | |
| |
| |
Segmenting B2B markets | |
| |
| |
Segmenting consumer markets | |
| |
| |
Implementation of segmentation | |
| |
| |
Benefits of segmentation | |
| |
| |
Dangers of segmentation | |
| |
| |
Criteria for successful segmentation | |
| |
| |
| |
Marketing Information And Research | |
| |
| |
Marketing research: definition and role | |
| |
| |
Types of research | |
| |
| |
Marketing information systems | |
| |
| |
Decision support systems | |
| |
| |
The marketing research process | |
| |
| |
Secondary research | |
| |
| |
Primary research | |
| |
| |
Ethics in marketing research | |
| |
| |
| |
Product | |
| |
| |
Anatomy of a product | |
| |
| |
Branding Product management and strategy | |
| |
| |
| |
Price | |
| |
| |
The role and perception of price | |
| |
| |
External influences on the pricing decision | |
| |
| |
Internal influences on the pricing decision | |
| |
| |
The process of price setting | |
| |
| |
| |
Place | |
| |
| |
Channel structures | |
| |
| |
Rationale for using intermediaries | |
| |
| |
Types of intermediary | |
| |
| |
Channel strategy | |
| |
| |
| |
Promotion: Integrated Marketing Communications | |
| |
| |
Communications planning model | |
| |
| |
Communications planning model: review | |
| |
| |
| |
Promotion: Advertising And Personal Selling | |
| |
| |
The role of advertising | |
| |
| |
Formulating the advertising message | |
| |
| |
Advertising media | |
| |
| |
Using advertising agencies | |
| |
| |
Developing an advertising campaign | |
| |
| |
Personal selling: definition, role and tasks | |
| |
| |
The personal selling process | |
| |
| |
Sales management | |
| |
| |
| |
Promotion: Other Tools Of Marketing Communication | |
| |
| |
Sales promotion Direct marketing | |
| |
| |
Trade shows and exhibitions | |
| |
| |
Public relations | |
| |
| |
Sponsorship | |
| |
| |
Cause related marketing | |
| |
| |
| |
Marketing Management, Planning And Control | |
| |
| |
The role and importance of marketing planning and strategy | |
| |
| |
The marketing planning process | |
| |
| |
Organising marketing activities | |
| |
| |
Controlling marketing activities | |
| |
| |
| |
Services And Non-Profit Marketing | |
| |
| |
Perspectives on services markets | |
| |
| |
Services marketing management | |
| |
| |
Non-profit marketing | |
| |
| |
| |
E-Marketing And New Media | |
| |
| |
Internet marketing | |
| |
| |
Marketing and new media | |