William M. Klepper is a professor of management at the Columbia Business School, where he teaches a course on executive leadership, and the faculty director of Columbia's partnership with the Outstanding Directors Exchange (ODX). His most recent publication is What CEOs Have Yet to Learn.Robert Chaskin is an associate professor at the University of Chicago's School of Social Service Administration and a research fellow at Chapin Hall Center for Children. He is the coauthor of Building Community Capacity.