Introduction to Management

Name: Introduction to Management
Price: 8.93 USD
Availability: InStock
ISBN: 9780230000384

ISBN-10: 023000038X

ISBN-13: 9780230000384

Edition: 4th 2006 (Revised)

Authors: Richard Pettinger

List price: $83.00

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Description:

Updated to cover information management, financial management and quantitative methods, this text provides a comprehensive introduction to management, with case studies and examples to illustrate the points discussed.

Book details

List price: $83.00
Edition: 4th
Copyright year: 2006
Publisher: Palgrave Macmillan
Publication date: 1/5/2007
Binding: Paperback
Pages: 656
Size: 7.50" wide x 9.75" long x 1.25" tall
Weight: 2.530
Language: English



List of figures


List of tables


List of Management in Focus boxes


Preface


Acknowledgements



The foundations of management



Introduction


Introduction


The foundations of management


The professionalisation of management


Management research and literature


Excellence


Conclusions


Developing management skills and expertise



Managing in a changing environment


Introduction


The drive for change


Barriers to effective change


Changing cultures and structures


Change catalysts and agents


Changing attitudes and approaches to quality, value and expectations


Current managerial issues


Conclusions


Developing management skills and expertise



Organisational and managerial performance


Introduction


Prerequisites for successful and effective performance


Components of successful performance


Information


Responsibilities


Stakeholder considerations


Priorities, aims and objectives


Qualitative assessment and judgement


Conclusions


Developing management skills and expertise



Risk


Introduction


Risks and rewards


Internal colloquy


External colloquy


Strategic risk management


Factors outside the control of the organisation


Operational approaches to risk management


Applying risk management


Other aspects of risk management


Conclusions


Developing management skills and expertise



Ethics


Introduction


Survival


Relationships with employees


Responsibilities and obligations to staff


Relationships with suppliers


Relationships with customers


Relationships with communities


Means and ends


Conclusions


Developing management skills and expertise



Globalisation


Introduction


Globalisation


The foundations of globalisation


Drives for globalisation


Axes of globalisation


Other issues in globalisation


Developing a global presence and influence


Organisational and management aspects


Dominance, dependence and responsibility


Conclusions


Developing management skills and expertise



Organisations, managers and the environment


Introduction


The nature of the environment


Analysing the environment


Setting priorities, aims and objectives


Decision making


Decision making, organisations and their environment


Organisational considerations


Management style


Limitations


Conclusions


Developing management skills and expertise


Part one case study: The Body Shop



Strategy, policy, direction and priorities



Strategy, policy and direction


Introduction


The development of strategy, policy and direction


Core and peripheral activities


Strategic approaches


Generic strategies


Measurement and evaluation


Implementation of strategy


Strategic analyses


Conclusions


Developing management skills and expertise



Investment appraisal


Introduction


The complexity of investment appraisal


Barriers


Costs


Assumptions


Returns on investment and returns on capital employed


Net present values


Cost-benefit analysis


Conclusions


Developing management skills and expertise



Marketing


Introduction


Marketing strategies


Segmentation


Marketing mixes


Marketing research and development


Public relations


Conclusions


Developing management skills and expertise



Managing operations and projects


Introduction


Location


Health and safety


Quality of working environment


Scales of production and output


Managing the supply side


Maintenance management


Coordination and control


Conclusions


Developing management skills and expertise



Financial management


Introduction


The context of financial management


Assets and liabilities


Profit and loss account and balance sheet


Cost apportionment


Ratio analysis


Internal markets


Budgets


Conclusions


Developing management skills and expertise



Quantitative methods


Introduction


Statistics


Operational research


Network analysis


Proof and indication


Management information systems


Validity and reliability


Information currency


Conclusions


Developing management skills and expertise



Product and service development and innovation


Introduction


Dreams and imagination


Myths and legends


Failure


Research and development


Market research and development


New product and service development


Innovation planning


Monitoring, review and evaluation


Conclusions


Developing management skills and expertise


Part two case study: The Body Shop



Organisational and behavioural aspects



Innovative, creative and entrepreneurial management


Introduction


Developing the approach


Intrapreneuring


Developing creative capability


Developing creative expertise


Creativity, development and rewards


Conclusions


Developing management skills and expertise



Culture


Introduction


Pressures on organisation culture


Cultural influences


Models of organisation culture


Other aspects of organisational culture


Culture management and attention to culture


Conclusions


Developing management skills and expertise



Perception, attitudes, values and beliefs


Introduction


Perception


Elements of perception


Other influences on perception


Attitudes and values


Beliefs


Socialisation


Conclusions


Developing management skills and expertise



Communication


Introduction


Communication structuring


Communication policies and priorities


Principles of effective communication


Non-verbal communication


Barriers and blockages


Reinforcement


Use of media


Realpolitik


Organisational toxicity


Assertiveness


Negotiations


Conclusions


Developing management skills and expertise



Organisation technology, structure and design


Introduction


Technology


Expertise


Effects of technological advances


Organisation design and structure


Organisation structures


Spans of control


Core and peripheral organisations


Structures and expectations


Conclusions


Developing management skills and expertise



Human resource management


Introduction


HR strategies


The principle of equality and fairness


Pay, remuneration and reward


Attraction, recruitment and retention


Maintenance factors in human resource management


Employee relations


Conclusions


Developing management skills and expertise



Leadership and management


Introduction


Definitions and priorities


Leadership in practice


Traits and characteristics


Leadership types


Leadership styles


Contingency approaches


Complexities of leadership


Measures of success and failure


Conclusions


Developing management skills and expertise


Part three case study: The Body Shop



Management in action



Management, influence, power and authority


Introduction


Sources of power


Centres of power in organisations


Organisational politics (realpolitik)


Delegation


Conclusions


Developing management skills and expertise



Corporate governance


Introduction


Standards of conduct and behaviour


Managing shareholders' interests


Managing staff interests


Managing other stakeholder interests


Probity and integrity


Managing dishonesty


Rewards for top and senior management


The role and function of the Board


Conclusions


Developing management skills and expertise



Teams and groups


Introduction


Purpose


The creation of effective groups


Issues facing workgroups


Group factors and characteristics


Group cohesion


Sources of potential group stresses and strains


Group development


High performing teams and groups


Conclusions


Developing management skills and expertise



Management and motivation


Introduction


Definitions


Initial conclusions


Major theories of motivation


Motivation, incentives and money


Conclusions


Developing management skills and expertise



The management of conflict


Introduction


Levels of conflict


Conflict as 'warfare'


Sources of conflict in organisations


Symptoms of conflict


Forms of conflict


Strategies for the management of conflict


Conclusions


Developing management skills and expertise



Management in practice


Introduction


The managerial role


Attitudes and values


Setting goals


Managing by walking about


Wait a minute


Control


Time


Interpersonal skills and assertiveness


Continuous performance assessment


Realpolitik


Conclusions


Developing management skills and expertise



Management for the present and future


Introduction


Clarity of purpose and direction


Core and peripheral business activities


Dominant stakeholder drives


Economic and social demands and pressures


Investment


Mergers and takeovers


Customers and clients


Staff management


Structures and cultures


Management and organisation development


Conclusions


Developing management skills and expertise


Part four case study: The Body Shop


Bibliography


Index