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Fatal Words Communication Clashes and Aircraft Crashes

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ISBN-10: 0226132013

ISBN-13: 9780226132013

Edition: 1997

Authors: Steven Cushing

List price: $31.00
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On March 27, 1977, 583 people died when KLM and Pan Am 747s collided on a crowded, foggy runway in Tenerife, the Canary Islands. The cause, a miscommunication between the pilot and the air traffic controller. The pilot radioed, "We are now at takeoff," meaning that the plane was lifting off, but the tower controller misunderstood and thought the plane was waiting on the runway. In Fatal Words, Steven Cushing explains how miscommunication has led to dozens of aircraft disasters, and he proposes innovative solutions for preventing them. He examines ambiguities in language when aviation jargon and colloquial English are mixed, when a word is used that has different meanings, and when…    
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Book details

List price: $31.00
Copyright year: 1997
Publisher: University of Chicago Press
Publication date: 5/15/1997
Binding: Paperback
Pages: 176
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.484
Language: English

Introduction: Language and Aviation Safety Pt
Language-Based Communication Problems
Problems of Language
Problems of Reference
Problems of Inference
Problems Involving Repetition Pt
Communication Problems Not Based on Language
Problems with Numbers
Problems with Radios
Problems of Compliance
General Problems Pt
Potential Solutions
Immediate Fixes
A Long-Term Solution: An Intelligent Voice Interface for Aviation Communication
A Shorter-Term Solution: An Error-Resistant Visual Interface for Aviation Communication
Appendix: The Aviation Interface Research (AIR) System: Technical Description
Glossary: Standard Contractions
Used in the Examples
Index of Subjects
Index of Problematic Phrases