Managing Business and Professional Communication

ISBN-10: 0205823866

ISBN-13: 9780205823864

Edition: 3rd 2012

Authors: Carley H. Dodd

List price: $149.80 Buy it from $37.34
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Description:

Business and Professional Communicationengages the reader with the most current strategies needed to effectively manage workplace communication challenges. Noted as a complete text matching the unique demands of the workplace environment to student competencies,Business and ProfessionalCommunicationsurpasses the coverage of traditional communication books by addressing the recent surveys of expected workplace competencies: exhibiting leadership; managing organizational culture; listening, interpersonal communication style differences, and conflict; dealing with difficult people; improving diversity and intercultural communication; business writing; interviewing; selling; and negotiating successfully.Business and Professional Communicationnot only prepares the reader for relevant, informative, and persuasive public presentations in the workplace, but also prepares them for managing cultural diversity, sales, customer-service, audits, briefings/reports, team-building, using social media and technology, and other communication proficiencies vital for success in the modern workplace.
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Book details

List price: $149.80
Edition: 3rd
Copyright year: 2012
Publisher: Allyn & Bacon, Incorporated
Publication date: 12/29/2010
Binding: Paperback
Pages: 432
Size: 7.50" wide x 9.00" long x 0.50" tall
Weight: 1.496

Preface
Foundations of Business and Professional Communication
Introducing Business and Professional Communication 1
Communication Gaps in the Workplace
What General Communication Competencies Are Needed in Organizations?
Communication Competencies Expected in Organizations
Definition and Model of Business and Professional Communication
Assumptions About Communication: A Word on Axioms
Business and Professional Communication in Four Contexts
In Perspective
Discussion Questions
Exercises
References
Managing Leadership Communication in Organizational Cultures
Organizational Culture as a Context for Communication
Features of Organizational Culture
Leadership in Organizational Cultures: Structures and Styles
In Perspective
Discussion Questions
Exercises
References
Interpersonal Communication in Business and Professional Communication
Managing Interpersonal Communication in the Workplace
Interpersonal Communication Principles in the Workplace
Social Equity Theory
Managing Interpersonal Communication Skills
Managing Social Networking as Interpersonal Communication
In Perspective
Discussion Questions
Exercises
References
Managing Listening Communication in the Workplace
The Significant of Listening in Organizations
Concepts That Explain Listening Deficits
Avoid Communication Omission
How to Improve Listening Skills
Active Listening
In Perspective
Discussion Questions
Exercises
References
Managing Nonverbal Communication in the Workplace
Defining Nonverbal Communication
Importance of Nonverbal Communication in the Workplace
Functions and Rules of Nonverbal Communication
Elements of Nonverbal Communication
Using Nonverbal Communication in the Workplace
In Perspective
Discussion Questions
Exercises
References
Managing Communication Conflict in the Workplace
Conflict in the Workplace
Communication Skills in Managing Conflict
Communication Skills in Managing Negotiation
In Perspective
Discussion Questions
Exercises
References
Managing Intercultural Communication in the Workplace
Definition and Model of Intercultural Communication
Understanding Cultural Diversity
Importance of Managing Cultural Diversity
Intercultural Communication Strategies for Promoting Unity
In Perspective
Discussion Questions
Exercises
References
Small Groups and Teams in Business and Professional Communication
Managing Group Communication and Workplace Teams
Defining Small-Group Communication
Group Outcomes
Communication Networks in Small Groups
Leadership in Teams and Small Groups
Conducting Results-Oriented Group Communication
Strategies for Conducting Large Group Meetings
Strategies for Team Building in the Workplace
Definition and Model of Teams
How to Facilitate High Functioning Workplace Teams
What Makes a Successful Team?
Outcomes of Successful Teams
In Perspective
Discussion Questions
Exercises
References
Managing Interviews in the Workplace
Importance of Interviewing
Types of Interviews
Structuring Effective Interviews
Interview Questions
In Perspective
Discussion Questions
Exercises
References
Public Presentations in Business and Professional Communication
Managing Public Presentations in the Workplace
Importance of Making Public Presentations
Building Credibility
Building Confidence
Consulting for Audience Analysis
In Perspective
Discussion Questions
Exercises
References
Managing Presentational Skills in the Workplace
Elements of Language Style
Elements of Delivery
Methods of Delivery
Presentation Technology and Communication
Ethics and Presentations
In Perspective
Discussion Questions
Exercises
References
Managing Informative Presentations in the Workplace
Developing Informative Presentations
Principles for Topic Selection
In Perspective
Discussion Questions
Exercises
References
Managing Persuasive Presentations in the Workplace
Persuasion Changes or Reinforces Attitudes, Values, Beliefs, and Behaviors
Beginning Theories Underlying Persuasion
Developing Persuasive Presentations
In Perspective
Discussion Questions
Exercises
References
Managing Customers and Client Communication and Sales
Definition and Model of Customer Service
Communicating to Enhance Customer Service
Changing the Organizational Culture to Enhance Customer Service
Managing Sales Presentations in the Workplace
Principles of Sales Communication
Strategies for Effective Sales Communication
In Perspective
Discussion Questions
Exercises
References
What Can You Do with a Communication Major ?
Communication Style in the Workplace
Changes in Organizational Cultures
Communication Networks in the Workplace
Written Communication in the Workplace: Reports, Proposals, Resumes, Letters, and Email Etiquette
Speech Evaluation Forms
Glossary
Index
Photo Credits
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