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| Preface | |
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| Foundations of Business and Professional Communication | |
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| Introducing Business and Professional Communication 1 | |
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| Communication Gaps in the Workplace | |
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| What General Communication Competencies Are Needed in Organizations? | |
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| Communication Competencies Expected in Organizations | |
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| Definition and Model of Business and Professional Communication | |
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| Assumptions About Communication: A Word on Axioms | |
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| Business and Professional Communication in Four Contexts | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Leadership Communication in Organizational Cultures | |
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| Organizational Culture as a Context for Communication | |
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| Features of Organizational Culture | |
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| Leadership in Organizational Cultures: Structures and Styles | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Interpersonal Communication in Business and Professional Communication | |
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| Managing Interpersonal Communication in the Workplace | |
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| Interpersonal Communication Principles in the Workplace | |
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| Social Equity Theory | |
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| Managing Interpersonal Communication Skills | |
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| Managing Social Networking as Interpersonal Communication | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Listening Communication in the Workplace | |
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| The Significant of Listening in Organizations | |
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| Concepts That Explain Listening Deficits | |
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| Avoid Communication Omission | |
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| How to Improve Listening Skills | |
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| Active Listening | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Nonverbal Communication in the Workplace | |
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| Defining Nonverbal Communication | |
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| Importance of Nonverbal Communication in the Workplace | |
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| Functions and Rules of Nonverbal Communication | |
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| Elements of Nonverbal Communication | |
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| Using Nonverbal Communication in the Workplace | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Communication Conflict in the Workplace | |
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| Conflict in the Workplace | |
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| Communication Skills in Managing Conflict | |
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| Communication Skills in Managing Negotiation | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Intercultural Communication in the Workplace | |
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| Definition and Model of Intercultural Communication | |
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| Understanding Cultural Diversity | |
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| Importance of Managing Cultural Diversity | |
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| Intercultural Communication Strategies for Promoting Unity | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Small Groups and Teams in Business and Professional Communication | |
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| Managing Group Communication and Workplace Teams | |
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| Defining Small-Group Communication | |
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| Group Outcomes | |
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| Communication Networks in Small Groups | |
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| Leadership in Teams and Small Groups | |
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| Conducting Results-Oriented Group Communication | |
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| Strategies for Conducting Large Group Meetings | |
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| Strategies for Team Building in the Workplace | |
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| Definition and Model of Teams | |
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| How to Facilitate High Functioning Workplace Teams | |
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| What Makes a Successful Team? | |
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| Outcomes of Successful Teams | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Interviews in the Workplace | |
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| Importance of Interviewing | |
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| Types of Interviews | |
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| Structuring Effective Interviews | |
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| Interview Questions | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Public Presentations in Business and Professional Communication | |
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| Managing Public Presentations in the Workplace | |
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| Importance of Making Public Presentations | |
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| Building Credibility | |
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| Building Confidence | |
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| Consulting for Audience Analysis | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Presentational Skills in the Workplace | |
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| Elements of Language Style | |
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| Elements of Delivery | |
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| Methods of Delivery | |
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| Presentation Technology and Communication | |
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| Ethics and Presentations | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Informative Presentations in the Workplace | |
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| Developing Informative Presentations | |
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| Principles for Topic Selection | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Persuasive Presentations in the Workplace | |
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| Persuasion Changes or Reinforces Attitudes, Values, Beliefs, and Behaviors | |
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| Beginning Theories Underlying Persuasion | |
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| Developing Persuasive Presentations | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| Managing Customers and Client Communication and Sales | |
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| Definition and Model of Customer Service | |
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| Communicating to Enhance Customer Service | |
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| Changing the Organizational Culture to Enhance Customer Service | |
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| Managing Sales Presentations in the Workplace | |
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| Principles of Sales Communication | |
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| Strategies for Effective Sales Communication | |
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| In Perspective | |
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| Discussion Questions | |
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| Exercises | |
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| References | |
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| What Can You Do with a Communication Major ? | |
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| Communication Style in the Workplace | |
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| Changes in Organizational Cultures | |
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| Communication Networks in the Workplace | |
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| Written Communication in the Workplace: Reports, Proposals, Resumes, Letters, and Email Etiquette | |
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| Speech Evaluation Forms | |
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| Glossary | |
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| Index | |
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| Photo Credits | |