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Preface | |
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Elements Of Technical Communcation | |
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Communicating in the Workplace | |
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How Important is Technical Communication? | |
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What is Technical Communication? | |
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Technical Communication: Actions, Words, Images | |
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Your Career and Technical Communication | |
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Help: How to Learn New Software Quickly | |
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Chapter Review | |
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Exercises and Projects | |
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The Technical Writing Process Today | |
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Genres in Technical Communication | |
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Genres and the Technical Writing Process | |
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Planning and Researching | |
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Organizing and Drafting | |
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Help: Using Your Computer to Overcome Writer's Block | |
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Improving the Style | |
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Designing | |
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Revising and Editing | |
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Developing Your Own Writing Process | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Changing Bad Habits | |
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Readers and Context of Use | |
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Profiling Your Readers | |
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Help: Profiling Readers with Search Engines | |
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Profiling Contexts of Use | |
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Using Profiles to Your Own Advantage | |
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International and Cross-Cultural Communication | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Installing a Medical Waste Incinerator | |
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Working in Teams | |
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The Stages of Teaming | |
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Forming: Strategic Planning | |
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Storming: Managing a Conflict | |
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Norming: Determining Team Roles | |
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Help: Virtual Teaming | |
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Performing: Improving Quality | |
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The Keys to Teaming | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Not a Sunny Day | |
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Ethics in the Technical Workplace | |
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What Are Ethics? | |
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Where Do Ethics Come From? | |
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Help: Stopping Cyberbullying and Computer Harassment | |
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Resolving Ethical Dilemmas | |
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Ethics in the Technical Workplace | |
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Copyright Law in Technical Communication | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: This Company is Bugging Me | |
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Communicating In The Technical Workplace | |
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Planning and Persuasion | |
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Using Strategic Planning | |
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Help: Planning with Online Calendars | |
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Developing a Persuasion Strategy | |
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Persuading with Reasoning | |
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Persuading with Values | |
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Persuasion in High-Context Cultures | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Leapfrogging with Wireless | |
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Researching and Managing Information | |
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Beginning Your Research | |
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Defining Your Research Subject | |
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Formulating a Research Question or Hypothesis | |
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Developing a Research Methodology | |
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Triangulating Materials | |
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Managing Information and Taking Notes | |
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Help: Avoiding Junk Science on the Internet | |
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Appraising Your Information | |
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Avoiding Plagiarism | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Life of a Dilemma | |
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Organizing and Drafting | |
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Basic Organization for Any Document | |
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Using Genres to Organize Information | |
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Outlining the Document | |
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Help: Organizing with Presentation Software | |
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Organizing and Drafting the Introduction | |
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Organizing and Drafting the Body | |
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Organizing and Drafting the Conclusion | |
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Organizing Cross-Cultural Documents | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Bad News | |
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Using Plain and Persuasive Style | |
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What is Style? | |
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Writing Plain Sentences | |
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Help: Intercultural Style and Translation Software | |
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Writing Plain Paragraphs | |
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When Is It Appropriate to Use Passive Voice? Persuasive Style | |
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Balancing Plain and Persuasive Style | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Going Over the Top | |
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Designing Documents and Interfaces | |
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Five Principles of Design | |
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Design Principle 1: Balance | |
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Design Principle 2: Alignment | |
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Design Principle 3: Grouping | |
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Design Principle 4: Consistency | |
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Help: Using Styles and Templates | |
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Design Principle 5: Contrast | |
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Cross-Cultural Design | |
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Using the Principles of Design | |
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A Primer on Binding and Paper | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Scorpions Invade | |
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Creating and Using Graphics | |
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Guidelines for Using Graphics | |
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Displaying Data with Graphs, Tables, and Charts | |
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Help: Making Visuals with a Spreadsheet Program | |
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Using Pictures, Drawings, and Screenshots | |
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Using Cross-Cultural Symbols | |
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Using Video and Audio | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Lying with the Truth | |
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Revising and Editing for Usability | |
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Levels of Edit | |
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Revising: Level 1 Editing | |
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Substantive Editing: Level 2 Editing | |
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Copyediting: Level 3 Editing | |
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Proofreading: Level 4 Editing | |
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Lost in Translation: Cross-Cultural Editing | |
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Using Copyediting Symbols | |
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Help: Online Copyediting | |
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Documenting Cycling and Usability Testing | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Just My (Bad) Style | |
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Working In The Wired Workplace | |
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Using E-Mail and Instant Messaging | |
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E-Mail Basics | |
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Features of E-Mail | |
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Managing E-Mail | |
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E-Mail Netiquette | |
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Help: Using E-Mail Internationally | |
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Using Instant Messaging at Work | |
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Using Text Messaging at Work | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Exposed | |
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Designing Websites | |
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Basic Features of a Website | |
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Planning and Researching a Website | |
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Organizing and Drafting a Website | |
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Help: Using Web-Authoring Software | |
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Using Style in a Website | |
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Designing the Website | |
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Revising, Editing, and Proofreading | |
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Uploading, Testing, and Maintaining Your Website | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Slowed to a Crawl | |
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Starting Your Career | |
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Setting Goals, Making a Plan | |
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Preparing a Resume | |
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Writing Effective Application Letters | |
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Help: Designing a Scannable/Searchable Resume | |
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Creating a Professional Portfolio | |
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Interviewing Strategies | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Lie | |
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Preparing and Giving Presentations | |
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Planning and Researching Your Presentation | |
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Choosing the Right Presentation Technology | |
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Organizing the Content of Your Presentation | |
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Help: Giving Presentations with your iPod, MP3, PDA, or Smartphone | |
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Choosing Your Presentation Style | |
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Creating Visuals | |
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Delivering the Presentation | |
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Practicing and Rehearsing | |
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Working Cross-Culturally with Translators | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Coward | |
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Genres Of Technical Communication | |
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Letters and Memos | |
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Basic Features of Letters and Memos | |
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Planning and Researching Letters and Memos | |
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Organizing and Drafting Letters and Memos | |
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Types of Letters and Memos | |
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Using Style in Letters and Memos | |
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Designing and Formatting Letters and Memos | |
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Help: Making Letter and Memo Templates | |
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Revising, Editing, and Proofreading | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Nastygram | |
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Technical Definitions | |
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Types of Technical Definitions | |
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Planning and Researching Technical Definitions | |
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Organizing and Drafting Technical Definitions | |
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Help: Using Online Sources for Definitions | |
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Using Style and Design in Technical Definitions | |
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Revising, Editing, and Proofreading | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Fast-Food High School | |
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Technical Descriptions | |
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Basic Features of Technical Descriptions | |
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Planning and Researching Technical Descriptions | |
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Partitioning the Subject | |
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Organizing and Drafting Technical Descriptions | |
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Using Style in Technical Descriptions | |
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Designing Technical Descriptions | |
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Revising, Editing, and Proofreading | |
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Help: Using Digital Photography in Descriptions | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: In the Vapor | |
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Instructions and Other Documentation | |
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Basic Features of Documentation | |
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Planning and Researching Documentation | |
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Planning for Cross-Cultural Readers and Contexts | |
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Organizing and Drafting Documentation | |
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Using Style in Documentation | |
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Help: On-Screen Documentation | |
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Designing Documentation | |
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Revising, Editing, and Proofreading | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Flame | |
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Proposals | |
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Basic Features of Proposals | |
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Planning and Researching Proposals | |
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Help: Roughing Out a Budget with a Spreadsheet | |
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Organizing and Drafting Proposals | |
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Using Style in Proposals | |
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Designing Proposals | |
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Revising, Editing, and Proofreading | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The Mole | |
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Activity Reports | |
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Basic Features of Activity Reports | |
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Types of Activity Reports | |
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Planning and Researching Activity Reports | |
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Organizing and Drafting Activity Reports | |
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Help: Making and Using PDFs | |
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Using Style and Design in Activity Reports | |
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Revising, Editing, and Proofreading | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: Bad Chemistry | |
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Analytical Reports | |
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Basic Features of Analytical Reports | |
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Types of Analytical Reports | |
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Planning and Researching Analytical Reports | |
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Organizing and Drafting Analytical Reports | |
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Help: Using Google Docs to Collaborate with International Teams | |
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Drafting Front Matter and Back Matter | |
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Using Style in Analytical Reports | |
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Designing Analytical Reports | |
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Revising, Editing, and Proofreading | |
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Chapter Review | |
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Exercises and Projects | |
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Case Study: The X-File | |
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Grammar and Punctuation Guide | |
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English as a Second Language Guide | |
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Documentation Guide | |
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References | |
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Credits | |
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Index | |