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List of Cases | |
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Preface | |
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Introduction | |
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The Women's Hotline Case | |
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The Women's Hotline Case (Continued) | |
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Conflict Defined | |
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Arenas for Conflict | |
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Productive and Destructive Conflict Interaction | |
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Judgments About Conflict Outcomes | |
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Plan of the Book | |
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Summary and Review | |
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Communication and Conflict | |
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A Model of Effective Conflict Management | |
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Moving Through Differentiation and Integration | |
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Taking the Middle Path: Moving Toward Integration | |
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Recognizing Destructive Cycles | |
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Tacking Against the Wind | |
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Properties of Conflict Interaction | |
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Property 1: Conflict Is Constituted and Sustained by Moves and Countermoves During Interaction | |
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Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves | |
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Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships | |
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Confrontation Episodes Theory | |
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Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs | |
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The Columnist's Brown Bag | |
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Summary and Review | |
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Conclusion | |
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The Inner Experience of Conflict | |
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The Parking Lot Scuffle | |
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The Psychodynamic Perspective | |
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Collusion and Intractable Conflict | |
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Emotion and Conflict | |
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Psychodynamic Theory and the Parking Lot Scuffle | |
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Verbal Aggressiveness | |
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Emotion in the Parking Lot Scuffle | |
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Social Cognition and Conflict | |
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Social Knowledge About Conflict and Conflict Interaction | |
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Social Knowledge About Conflict and the Parking Lot Scuffle | |
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Social Cognitive Processes and Conflict | |
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Expectancy Violations and the Parking Lot Scuffle | |
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The Role of Attributions in the Parking Lot Scuffle | |
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The Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict | |
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Trained Incapacities and Conflict Interaction | |
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Summary and Review | |
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Conclusion | |
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Conflict Interaction | |
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Stages of Conflict | |
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Rummel's Five-Stage Model | |
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Pondy's Model | |
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Stage Models of Negotiation | |
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Insights of Stage Models of Conflict | |
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Multiple Sequences in Conflict | |
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Final Thoughts About Stage Models of Conflict | |
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Charting a Conflict | |
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Stage Models and the Parking Lot Scuffle | |
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Interdependence | |
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Interdependence and the Parking Lot Scuffle | |
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Reciprocity and Compensation | |
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Can Conflict Competence Be Assessed? | |
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Reciprocity and Compensation in the Parking Lot Scuffle | |
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The Tit-for-Tat Strategy | |
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Framing Issues in Conflict Interaction | |
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Issue Framing and the Parking Lot Scuffle | |
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Social Identity and Intergroup Conflict | |
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Intergroup Conflict Dynamics and the Parking Lot Scuffle | |
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Counteracting the Negative Impacts of Social Identity and Intergroup Conflict | |
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Summary and Review | |
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Conclusion | |
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Conflict Styles and Strategic Conflict Interaction | |
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Origins of Conflict Styles | |
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Conflict Styles in the Parking Lot Scuffle | |
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What Is a Conflict Style? | |
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An Expanded View of Conflict Styles | |
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Competing | |
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Avoiding | |
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Accommodating | |
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Compromising | |
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Collaborating | |
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Determining the Styles of Others | |
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Pairings of Conflict Styles | |
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Shifting Styles During Conflict Episodes | |
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College Roommates | |
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Selecting Conflict Styles | |
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A Procedure for Selecting Conflict Styles | |
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Cultural and Gender Influences on Conflict Styles | |
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Cultural Influences | |
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Gender Influences | |
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Styles and Tactics in Practice | |
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The Would-Be Borrower | |
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Summary and Review | |
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Conclusion | |
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Power: The Architecture of Conflict | |
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Power and the Emergence of Conflict | |
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A Raid on the Student Activity Fees Fund | |
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A Raid on the Student Activity Fees Fund (Continued) | |
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A Relational View of Power | |
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The Eccentric Professor | |
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Social Categorization | |
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The Mystique of Power | |
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Interaction | |
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Legitimacy | |
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Implications of Endorsement for Power | |
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Power and Conflict Interaction | |
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The Creativity Development Committee | |
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The Use of Power in Conflict Tactics | |
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Threats and Promises | |
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Relational Control | |
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Issue Control | |
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The Balance of Power in Conflict | |
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The Dilemmas of Strength | |
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The Copywriter's Committee | |
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Unbalanced Intimacy | |
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Job Resignation at a Social Service Agency | |
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The Dangers of Weakness | |
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Cultural Differences in Values | |
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Working with Power | |
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Diagnosing the Role of Power in Conflict | |
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Fostering Shared Power in Conflicts | |
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Summary and Review | |
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Conclusion | |
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Face-Saving | |
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The Dimensions of Face | |
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Face Loss as It Relates to Face-Saving | |
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A Threat to Flexibility in Conflict Interaction | |
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The Professor's Decision | |
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The Outspoken Member | |
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The Controversial Team Member | |
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Conflict Interaction as a Face-Saving Arena | |
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Face-Saving Frames in Conflict Interaction | |
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Resisting Unjust Intimidation | |
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Refusing to Give on a Position | |
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Suppressing Conflict Issues | |
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Face-Giving Strategies | |
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Working With Face-Saving Issues | |
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The Productivity and Performance Report | |
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Summary and Review | |
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Conclusion | |
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The Context of Conflict Interaction | |
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History | |
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Coordinated Management of Meaning in the Parking Lot Scuffle | |
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Working with History | |
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Climate | |
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Riverdale Halfway House | |
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More Detail on Climate | |
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Climate and Conflict Interaction | |
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Identifying Climates | |
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Working with Climate | |
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Breakup at the Bakery | |
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Creating Constructive Climates | |
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The Expanding Printing Company | |
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The Organizational Context | |
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What Type of Dispute Resolution System Does an Organization Have? | |
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Working with Organizational Dispute Resolution Systems | |
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Summary and Review | |
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Conclusion | |
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Managing Conflict | |
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Review of the Normative Model for Conflict Management | |
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Navigating Differentiation | |
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Framing Problems or Issues | |
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Cultivating a Collaborative Attitude | |
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Moving from Differentiation to Integration | |
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A Procedure for Managing Conflicts | |
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How Can We Manage Extreme Conflict? | |
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Additional Useful Techniques | |
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The Psychological Evaluation Unit | |
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Summary and Review | |
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Conclusion | |
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Third-Party Intervention | |
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Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction | |
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Third-Party Mandate | |
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Responsiveness to Emerging Interaction | |
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Organizational Co-Heads | |
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The Family Conflict | |
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Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves | |
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Third Parties and Conflict Cycles | |
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Neighbor Noise Problems | |
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Third Parties and the Overall Shape of Conflict Behavior | |
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Third Parties, Differentiation, and Integration | |
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Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships | |
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Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs | |
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Third-Party Roles and Ideologies | |
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Transformative Mediation: A Relational Approach to Conflict Intervention | |
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Third-Party Roles and Climate | |
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Summary and Review | |
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Conclusion | |
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References | |
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Index | |