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| Preface | |
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| Communicating Across Cultures | |
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| Intercultural Encounters | |
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| Diversity in America | |
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| Diversity Abroad | |
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| Globalization and Technology | |
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| Origins of Intercultural Contact | |
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| Cultural Discord | |
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| Communicating Competently Interculturally | |
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| The Field of Study | |
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| An Educational Exigency | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 1 and 2 | |
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| Culture: The Heart of Diversity | |
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| Culture Defined | |
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| Broad Version of Culture | |
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| Narrow Version of Culture | |
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| Culture Is a Blueprint | |
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| Culture's Characteristics | |
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| Cultural Universals | |
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| Comparing Cultural Patterns | |
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| Cultural Impact on Life | |
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| Chapter Review | |
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| Think About This | |
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| Exercise 3 | |
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| Interpersonally Communicating | |
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| Introduction | |
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| Forms of Communication | |
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| Oral Communication Defined | |
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| Classes of Messages | |
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| The Communication Process | |
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| Communication's Elements | |
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| Chapter Review | |
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| Think About This | |
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| Exercise 4 | |
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| Communicating Across Cultures | |
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| Introduction | |
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| Cultures Within Cultures | |
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| U.S.A. Macroculture | |
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| Americans Are Us | |
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| American Microcultures | |
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| Membership in Multiple Microcultures | |
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| Multiculturalism | |
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| Communicating Interculturally | |
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| Culture's Impact on Communication | |
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| Axioms About Intercultural Communication | |
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| Related Concepts | |
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| The Three Worlds of Communication | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 5 and 6 | |
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| Components of Intercultural Communication | |
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| Perceiving and Motivating | |
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| Perception | |
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| Perception Defined | |
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| The Perception Process | |
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| Motivation | |
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| The Western View of Motivation | |
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| The Eastern View of Motivation | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 7 and 8 | |
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| Behavioral Guides | |
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| Introduction | |
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| Values: Cultural Standards | |
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| Dominant American Values | |
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| The Hofstede Value Dimensions | |
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| Beliefs | |
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| Attitudes | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 9, 10, and 11 | |
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| Cultural Antipathy | |
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| Introduction | |
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| Ethnocentrism | |
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| Stereotyping | |
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| Prejudice | |
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| Causes of Prejudice | |
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| Interventions | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 12 and 13 | |
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| Cultural Foundations: Social Institutions | |
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| Introduction | |
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| The Family | |
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| Education | |
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| Distance Education | |
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| Religion | |
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| Political Institutions | |
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| Types of Political Systems | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 14 and 15 | |
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| Culturally Diverse Interpersonal Relationships | |
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| Introduction | |
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| Relationships Across Cultures | |
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| Self-Disclosure | |
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| Uncertainty Avoidance | |
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| Face | |
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| Social Stratification | |
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| Interpersonal Intercultural Conflict | |
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| The Conflict Process | |
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| Conflict Management and Resolution | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 16, 17, and 18 | |
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| Transmitting Intercultural Messages | |
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| Communicating Verbally Interculturally | |
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| Introduction | |
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| Verbal Communication | |
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| Types of Languages | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 19 and 20 | |
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| Verbal Diversity Among Americans | |
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| Introduction | |
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| Age | |
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| Gender | |
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| Black English | |
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| Asian Americans | |
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| Hispanic Languages | |
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| Mexican American | |
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| Regional Variations | |
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| Non-English Speakers | |
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| Chapter Review | |
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| Think About This | |
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| Exercise 21 | |
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| Communicating Nonverbally Interculturally | |
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| Introduction | |
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| Verbal and Nonverbal Communication | |
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| Types of Nonverbal Behavior | |
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| Characteristics of Nonverbal Communication | |
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| Functions of Nonverbal Behavior | |
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| Body Movement | |
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| Eye Contact | |
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| Physical Appearance and Clothing | |
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| Physical Touch | |
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| Paralanguage | |
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| Space | |
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| Time | |
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| Environment | |
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| Monitoring Nonverbal Behavior | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 22, 23, 24, and 25 | |
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| Achieving Competence in Intercultural Communication | |
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| Adapting to Diversity: Cultural Shock | |
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| Introduction | |
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| Culture Shock | |
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| Causes of Cultural Shock | |
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| Stages in Cultural Shock | |
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| W-Curve Theory | |
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| Acculturation | |
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| Coping on a Short-Term Basis | |
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| Assimilation and Pluralism | |
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| Chapter Review | |
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| Think About This | |
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| Exercise 26 | |
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| Coping Competently with Strangers | |
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| Introduction | |
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| Intercultural Communication Competence | |
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| Achieving Intercultural Competence | |
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| Listening | |
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| Language | |
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| Indirectness | |
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| Restricted Codes | |
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| Nonverbal Behavior | |
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| Intercultural Relationships | |
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| Personal Orientation | |
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| Training to Work Abroad | |
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| Ethics in Intercultural Communication | |
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| Chapter Review | |
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| Think About This | |
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| Exercises 27, 28, and 29 | |
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| References | |
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| Index | |