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Preface | |
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Communicating Across Cultures | |
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Intercultural Encounters | |
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Diversity in America | |
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Diversity Abroad | |
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Globalization and Technology | |
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Origins of Intercultural Contact | |
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Cultural Discord | |
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Communicating Competently Interculturally | |
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The Field of Study | |
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An Educational Exigency | |
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Chapter Review | |
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Think About This | |
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Exercises 1 and 2 | |
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Culture: The Heart of Diversity | |
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Culture Defined | |
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Broad Version of Culture | |
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Narrow Version of Culture | |
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Culture Is a Blueprint | |
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Culture's Characteristics | |
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Cultural Universals | |
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Comparing Cultural Patterns | |
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Cultural Impact on Life | |
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Chapter Review | |
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Think About This | |
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Exercise 3 | |
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Interpersonally Communicating | |
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Introduction | |
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Forms of Communication | |
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Oral Communication Defined | |
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Classes of Messages | |
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The Communication Process | |
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Communication's Elements | |
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Chapter Review | |
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Think About This | |
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Exercise 4 | |
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Communicating Across Cultures | |
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Introduction | |
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Cultures Within Cultures | |
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U.S.A. Macroculture | |
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Americans Are Us | |
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American Microcultures | |
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Membership in Multiple Microcultures | |
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Multiculturalism | |
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Communicating Interculturally | |
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Culture's Impact on Communication | |
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Axioms About Intercultural Communication | |
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Related Concepts | |
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The Three Worlds of Communication | |
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Chapter Review | |
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Think About This | |
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Exercises 5 and 6 | |
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Components of Intercultural Communication | |
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Perceiving and Motivating | |
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Perception | |
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Perception Defined | |
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The Perception Process | |
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Motivation | |
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The Western View of Motivation | |
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The Eastern View of Motivation | |
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Chapter Review | |
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Think About This | |
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Exercises 7 and 8 | |
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Behavioral Guides | |
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Introduction | |
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Values: Cultural Standards | |
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Dominant American Values | |
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The Hofstede Value Dimensions | |
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Beliefs | |
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Attitudes | |
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Chapter Review | |
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Think About This | |
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Exercises 9, 10, and 11 | |
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Cultural Antipathy | |
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Introduction | |
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Ethnocentrism | |
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Stereotyping | |
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Prejudice | |
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Causes of Prejudice | |
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Interventions | |
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Chapter Review | |
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Think About This | |
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Exercises 12 and 13 | |
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Cultural Foundations: Social Institutions | |
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Introduction | |
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The Family | |
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Education | |
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Distance Education | |
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Religion | |
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Political Institutions | |
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Types of Political Systems | |
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Chapter Review | |
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Think About This | |
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Exercises 14 and 15 | |
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Culturally Diverse Interpersonal Relationships | |
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Introduction | |
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Relationships Across Cultures | |
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Self-Disclosure | |
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Uncertainty Avoidance | |
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Face | |
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Social Stratification | |
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Interpersonal Intercultural Conflict | |
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The Conflict Process | |
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Conflict Management and Resolution | |
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Chapter Review | |
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Think About This | |
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Exercises 16, 17, and 18 | |
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Transmitting Intercultural Messages | |
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Communicating Verbally Interculturally | |
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Introduction | |
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Verbal Communication | |
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Types of Languages | |
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Chapter Review | |
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Think About This | |
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Exercises 19 and 20 | |
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Verbal Diversity Among Americans | |
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Introduction | |
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Age | |
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Gender | |
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Black English | |
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Asian Americans | |
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Hispanic Languages | |
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Mexican American | |
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Regional Variations | |
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Non-English Speakers | |
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Chapter Review | |
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Think About This | |
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Exercise 21 | |
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Communicating Nonverbally Interculturally | |
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Introduction | |
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Verbal and Nonverbal Communication | |
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Types of Nonverbal Behavior | |
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Characteristics of Nonverbal Communication | |
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Functions of Nonverbal Behavior | |
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Body Movement | |
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Eye Contact | |
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Physical Appearance and Clothing | |
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Physical Touch | |
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Paralanguage | |
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Space | |
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Time | |
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Environment | |
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Monitoring Nonverbal Behavior | |
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Chapter Review | |
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Think About This | |
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Exercises 22, 23, 24, and 25 | |
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Achieving Competence in Intercultural Communication | |
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Adapting to Diversity: Cultural Shock | |
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Introduction | |
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Culture Shock | |
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Causes of Cultural Shock | |
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Stages in Cultural Shock | |
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W-Curve Theory | |
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Acculturation | |
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Coping on a Short-Term Basis | |
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Assimilation and Pluralism | |
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Chapter Review | |
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Think About This | |
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Exercise 26 | |
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Coping Competently with Strangers | |
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Introduction | |
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Intercultural Communication Competence | |
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Achieving Intercultural Competence | |
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Listening | |
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Language | |
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Indirectness | |
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Restricted Codes | |
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Nonverbal Behavior | |
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Intercultural Relationships | |
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Personal Orientation | |
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Training to Work Abroad | |
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Ethics in Intercultural Communication | |
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Chapter Review | |
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Think About This | |
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Exercises 27, 28, and 29 | |
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References | |
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Index | |