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| Preface | |
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| Introduction | |
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| Professional Helpers | |
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| The Helping Relationship | |
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| Ethics | |
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| Summary | |
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| Microskills of Helping | |
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| Nonverbal Communication | |
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| Proxemics: Space and Distance | |
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| Kinesics: Body Language | |
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| Paralanguage | |
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| Time | |
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| Do All of This and Relax, Too? | |
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| Feedback | |
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| Why Learn to Give and Receive Feedback? | |
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| The Purpose of Feedback | |
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| What Feedback Is Not | |
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| How to Make Feedback Useful | |
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| Feedback That Includes Suggested Improvements | |
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| Offering Feedback Will Seem Phony | |
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| Checking on the Impact of Feedback | |
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| Receiving Feedback | |
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| Nonverbal Feedback | |
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| Summary | |
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| Restating Content | |
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| Paraphrasing | |
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| Summarizing Content | |
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| Rating Helper Responses to Content | |
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| Reflecting Feelings | |
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| The Differences between Reflecting and Paraphrasing | |
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| Empathic Response | |
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| Observing and Attending to Feelings | |
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| Matching a Client's Affect | |
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| Selecting Accurate Feeling Words | |
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| Selecting Words and Phrases That Capture Feelings | |
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| Rating Helper Reflections of Feelings | |
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| Adding to the Basic Formula for Reflecting | |
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| Life after Interchangeable Responses | |
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| Personal Context | |
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| Asking Questions | |
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| Questions and Power | |
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| Types of Questions | |
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| Questions That Begin an Interview | |
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| Questions That Open Relevant Topics | |
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| Clarifying Questions | |
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| Questions That Elicit Examples | |
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| Questions That Encourage More Expression of Feeling | |
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| Questions That Advance Assessment and Diagnosis | |
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| Guidelines for Asking Effective Questions | |
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| Rating Question Effectiveness | |
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| Preparing for Action | |
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| Listening for Personal Context and Identifying Dominant Themes | |
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| Empowering: Identifying Clients' Perceptions about Their Difficulties and Facilitating Ownership of Goals | |
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| Facilitating Client Goal-Setting | |
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| Mapping a Plan | |
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| Operationalizing the Goal | |
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| Identifying First Steps and Setting Up a Schedule | |
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| Maintaining Changes | |
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| What Is Next? | |
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| Advanced Helping Skills | |
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| Information-Giving to Advance a Client's Goals | |
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| Information-Giving Based on Experience | |
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| Information-Giving Based on Helper Reactions, Experience, or Perceptions | |
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| Information-Giving Based on Observed Discrepancies: Confrontation | |
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| Summary | |
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| Theories of Helping | |
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| Person-Centered Theory of Helping | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Behavioral Theories of Helping | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Cognitive-Behavioral Theories of Helping | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Psychodynamic Theories of Helping | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Family Systems Theories of Helping | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Sociocultural Theories of Helping: Feminist Theories | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Sociocultural Theories of Helping: Multicultural Theories | |
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| Context | |
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| A View of Human Nature and the Development of Problems | |
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| The Helping Process | |
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| Research | |
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| Critiquing | |
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| Applications of Microskills and Helping Theories | |
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| Crisis Intervention and Suicide Prevention | |
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| Crisis Theory | |
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| Evolution of a Crisis | |
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| Types of Crises | |
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| Suicide | |
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| Summary | |
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| Interviewing as Research | |
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| Types of Qualitative Interviews | |
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| Interview Questions | |
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| Interviewer Skills | |
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| Summary | |
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| Afterword | |
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| Glossary | |
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| References and Reading List | |
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| Index | |