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| The Origin of the Species: Developing a New Discipline | |
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| Defining Case Management | |
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| Social Work's Roots | |
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| Whom Does the Case Manager Serve? | |
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| Why Has Case Management Become Popular? | |
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| What a Case Manager Does | |
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| How Did Case Management Develop? | |
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| The History of Case Management | |
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| The Evolution of Coordination of Care | |
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| Deinstitutionalization | |
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| Tasks of Case Managers | |
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| The Evolution Continues | |
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| Case Management Settings | |
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| Categorizing by Organization | |
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| Categorizing by Payment | |
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| Categorizing by Type of Case Manager | |
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| Categorizing by Case Manager Function | |
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| Case Management with Society as the Client | |
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| The Processes of Case Management | |
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| Outreach, Referral, and Prescreening | |
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| Assessment | |
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| The Purpose of the Assessment | |
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| The Assessment Document | |
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| Interviewing for an Assessment | |
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| The Assessment Content | |
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| Summarizing the Assessment | |
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| The Plan of Care | |
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| Goal Setting | |
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| Service Planning | |
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| Selecting Services | |
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| The Final Product | |
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| Monitoring, Reassessment, and Disengagement | |
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| Monitoring | |
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| Reassessment | |
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| Disengagement | |
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| Working with the Client | |
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| The Initial Interview | |
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| Building a Relationship | |
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| Defining Needs | |
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| Getting Responses to the Questions You Thought You Asked | |
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| Assessing the Responses | |
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| Establishing Credibility | |
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| Understanding the Client Population | |
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| Interviewing the Elderly | |
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| Terminating the Interview | |
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| Working with the Caregivers | |
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| Working with Other Agencies | |
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| Types of Interagency Projects | |
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| Types of Interagency Relationships | |
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| Working with Noncontract Agencies | |
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| Knowing Providers | |
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| Establishing an Interagency Relationship | |
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| Who's in Charge? | |
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| Monitoring Services of Other Agencies | |
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| Advocacy | |
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| Working with Contract Agencies | |
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| Problem Resolution | |
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| Working with Other Professionals | |
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| Potential Professional Conflicts | |
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| Case Management as a Profession | |
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| Characteristics of Case Managers | |
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| Case Manager Certification | |
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| Case Management Standards | |
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| Case Management Associations | |
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| Case Management Ethics | |
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| Autonomy | |
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| Confidentiality | |
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| Client Rights | |
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| Case Management Populations | |
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| Persons with Chronic Disabilities | |
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| The Elderly | |
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| HIV/AIDS Patients | |
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| Unwed/Teenage Mothers | |
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| Mental Health Clients | |
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| Veterans | |
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| The Developmentally Disabled | |
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| Child Abuse | |
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| School Children | |
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| Substance Abuse | |