Conflict Management A Communication Skills Approach
Edition: 2nd 1998 (Revised)
List price: $152.80
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Description: Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $152.80
Copyright year: 1998
Publisher: Allyn & Bacon, Incorporated
Publication date: 10/14/1997
Size: 6.25" wide x 9.25" long x 0.75" tall
|The Nature of Conflict|
|Explaining: The Rhetoric of Apology|
|The Languages of Conflict Management: Oral Strategies for a Supportive Communication Climate|
|The Languages of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment|
|What Is Nonverbal Communication?|
|Types of Direct Nonverbal Communication|
|Nonverbal Communication Strategies for Conflict Management|
|Gender Differences: The Impact of Communication Style on Conflict Management|
|Cross-Cultural Awareness in Conflict Management|
|How Writing Styles Can Create Conflict|
|Assessment: A Matter of Conceptualization|