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| Foreword to the Second Edition | |
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| Foreword to the First Edition | |
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| Preface | |
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| What Is Software Quality? | |
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| Quality: Popular Views | |
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| Quality: Professional Views | |
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| The Role of the Customer | |
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| Software Quality | |
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| Total Quality Management | |
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| Software Development Process Models | |
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| The Waterfall Development Model | |
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| The Prototyping Approach | |
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| The Spiral Model | |
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| The Iterative Development Process Model | |
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| The Object-Oriented Development Process | |
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| The Cleanroom Methodology | |
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| The Defect Prevention Process | |
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| Process Maturity Framework and Quality Standards | |
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| The SEI Process Capability Maturity Model | |
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| The SPR Assessment | |
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| The Malcolm Baldrige Assessment | |
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| ISO 9000 | |
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| Fundamentals in Measurement Theory | |
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| Definition, Operational Definition, and Measurement | |
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| Level of Measurement | |
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| Some Basic Measures | |
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| Reliability and Validity | |
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| Measurement Errors | |
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| Assessing Reliability | |
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| Correction for Attenuation | |
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| Be Careful with Correlation | |
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| Criteria for Causality | |
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| Software Quality Metrics Overview | |
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| Product Quality Metrics | |
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| The Defect Density Metric | |
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| Customer Problems Metric | |
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| Customer Satisfaction Metrics | |
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| In-Process Quality Metrics | |
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| Defect Density During Machine Testing | |
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| Defect Arrival Pattern During Machine Testing | |
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| Phase-Based Defect Removal Pattern | |
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| Defect Removal Effectiveness | |
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| Metrics for Software Maintenance | |
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| Fix Backlog and Backlog Management Index | |
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| Fix Response Time and Fix Responsiveness | |
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| Percent Delinquent Fixes | |
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| Fix Quality | |
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| Examples of Metrics Programs | |
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| Motorola | |
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| Hewlett-Packard | |
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| IBM Rochester | |
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| Collecting Software Engineering Data | |
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| Applying the Seven Basic Quality Tools in Software Development | |
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| Ishikawa's Seven Basic Tools | |
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| Checklist | |
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| Pareto Diagram | |
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| Histogram | |
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| Run Charts | |
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| Scatter Diagram | |
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| Control Chart | |
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| Cause-and-Effect Diagram | |
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| Relations Diagram | |
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| Defect Removal Effectiveness. | |
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| Literature Review | |
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| A Closer Look at Defect Removal Effectiveness | |
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| Defect Removal Effectiveness and Quality Planning | |
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| Phase-Based Defect Removal Model | |
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| Some Characteristics of a Special Case Two-Phase Model | |
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| Cost Effectiveness of Phase Defect Removal | |
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| Defect Removal Effectiveness and Process Maturity Level | |
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| The Rayleigh Model | |
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| Reliability Models | |
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| The Rayleigh Model | |
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| Basic Assumptions | |
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| Implementat | |