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| Preface | |
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| Unique features of this text | |
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| The book's audience | |
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| Acknowledgements | |
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| Publisher's acknowledgements | |
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| About the author | |
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| Guides for special groups of readers | |
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| Guide to readers interested in ISO 9000-3 requirements | |
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| Guide to readers interested in ASQ'S CSQE body of knowledge | |
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| Introduction | |
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| The software quality challenge | |
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| The uniqueness of software quality assurance | |
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| The environments for which SQA methods are developed | |
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| Summary | |
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| Review questions | |
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| Topics for discussion | |
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| What is software quality? | |
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| What is software? | |
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| Software errors, faults and failures | |
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| Classification of the causes of software errors | |
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| Software quality--definition | |
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| Software quality assurance--definition and objectives | |
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| Software quality assurance and software engineering | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Software quality factors | |
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| The need for comprehensive software quality requirements | |
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| Classifications of software requirements into software quality factors | |
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| Product operation software quality factors | |
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| Product revision software quality factors | |
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| Product transition software quality factors | |
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| Alternative models of software quality factors | |
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| Who is interested in the definition of quality requirements? | |
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| Software compliance with quality factors | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| The components of the software quality assurance system--overview | |
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| The SQA system--an SQA architecture | |
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| Pre-project components | |
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| Software project life cycle components | |
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| Infrastructure components for error prevention and improvement | |
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| Management SQA components | |
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| SQA standards, system certification, and assessment components | |
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| Organizing for SQA--the human components | |
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| Considerations guiding construction of an organization's SQA system | |
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| Pre-project software quality components | |
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| Contract review | |
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| Introduction: the CFV Project completion celebration | |
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| The contract review process and its stages | |
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| Contract review objectives | |
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| Implementation of a contract review | |
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| Contract review subjects | |
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| Contract reviews for internal projects | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Proposal draft reviews--subjects checklist | |
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| Contract draft review--subjects checklist | |
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| Development and quality plans | |
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| Development plan and quality plan objectives | |
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| Elements of the development plan | |
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| Elements of the quality plan | |
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| Development and quality plans for small projects and for internal projects | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Software development risks and software risk management | |
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| SQA components in the project life cycle | |
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| Integrating quality activities in the project life cycle | |
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| Classic and other software development methodologies | |
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| Factors affecting intensity of quality assurance activities in the development process | |
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| Verification, validation and qualification | |
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| A model for SQA defect removal effectiveness and cost | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Reviews | |
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| Review objectives | |
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| Formal design reviews (DRs) | |
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| Peer reviews | |
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| A comparison of the team review methods | |
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| Expert opinions | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| DR report form | |
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| Inspection session findings report form | |
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| Inspection session summary report | |
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| Software testing--strategies | |
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| Definition and objectives | |
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| Software testing strategies | |
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| Software test classifications | |
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| White box testing | |
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| Black box testing | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Software testing--implementation | |
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| The testing process | |
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| Test case design | |
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| Automated testing | |
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| Alpha and beta site testing programs | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Assuring the quality of software maintenance components | |
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| Introduction | |
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| The foundations of high quality | |
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| Pre-maintenance software quality components | |
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| Maintenance software quality assurance tools | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Assuring the quality of external participants' contributions | |
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| Introduction: the HealthSoft case | |
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| Types of external participants | |
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| Risks and benefits of introducing external participants | |
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| Assuring quality of external participants' contributions: objectives | |
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| SQA tools for assuring the quality of external participants' contributions | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| CASE tools and their effect on software quality | |
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| What is a CASE tool? | |
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| The contribution of CASE tools to software product quality | |
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| The contribution of CASE tools to software maintenance quality | |
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| The contribution of CASE tools to improved project management | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Software quality infrastructure components | |
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| Procedures and work instructions | |
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| The need for procedures and work instructions | |
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| Procedures and procedures manuals | |
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| Work instructions and work instruction manuals | |
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| Procedures and work instructions: preparation, implementation and updating | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Design review procedure | |
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| Supporting quality devices | |
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| Templates | |
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| Checklists | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Staff training and certification | |
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| Introduction: Surprises for the "3S" development team | |
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| The objectives of training and certification | |
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| The training and certification process | |
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| Determining professional knowledge requirements | |
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| Determining training and updating needs | |
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| Planning training and updating programs | |
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| Defining positions requiring certification | |
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| Planning the certification processes | |
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| Delivery of training and certification programs | |
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| Follow-up subsequent to training and certification | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Corrective and preventive actions | |
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| Introduction: the "3S" development team revisited | |
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| Corrective and preventive actions--definitions | |
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| The corrective and preventive actions process | |
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| Information collection | |
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| Analysis of collected information | |
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| Development of solutions and their implementation | |
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| Follow-up of activities | |
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| Organizing for preventive and corrective actions | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Configuration management | |
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| Software configuration, its items and its management | |
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| Software configuration management--tasks and organization | |
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| Software change control | |
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| Release of software configuration versions | |
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| Provision of SCM information services | |
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| Software configuration management audits | |
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| Computerized tools for managing software configuration | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Documentation control | |
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| Introduction: where is the documentation? | |
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| Controlled documents and quality records | |
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| The controlled documents list | |
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| Controlled document preparation | |
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| Issues of controlled document approval | |
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| Issues of controlled document storage and retrieval | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Management components of software quality | |
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| Project progress control | |
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| The components of project progress control | |
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| Progress control of internal projects and external participants | |
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| Implementation of project progress control regimes | |
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| Computerized tools for software progress control | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topic for discussion | |
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| Software quality metrics | |
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| Objectives of quality measurement | |
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| Classification of software quality metrics | |
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| Process metrics | |
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| Product metrics | |
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| Implementation of software quality metrics | |
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| Limitations of software metrics | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| The function point method | |
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| Costs of software quality | |
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| Objectives of cost of software quality metrics | |
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| The classic model of cost of software quality | |
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| An extended model for cost of software quality | |
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| Application of a cost of software quality system | |
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| Problems in the application of cost of software quality metrics | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| Standards, certification and assessment | |
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| Quality management standards | |
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| The scope of quality management standards | |
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| ISO 9001 and ISO 9000-3 | |
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| Certification according to ISO 9000-3 | |
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| Capability Maturity Models--CMM and CMMI assessment methodology | |
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| The Bootstrap methodology | |
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| The SPICE project and the ISO/IEC 15504 software process assessment standard | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| CMMI process areas | |
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| ISO/IEC 15504 model processes | |
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| SQA project process standards--IEEE software engineering standards | |
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| Structure and content of IEEE software engineering standards | |
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| IEEE/EIA Std 12207--software life cycle processes | |
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| IEEE Std 1012--verification and validation | |
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| IEEE Std 1028--reviews | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| IEEE Software Engineering Standards | |
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| MIL-STD-498: list of Data Item Descriptions (DIDs) | |
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| Task structure for a primary process according to IEEE/EIA Std 12207--example | |
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| Organizing for quality assurance | |
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| Management and its role in software quality assurance | |
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| Top management's quality assurance activities | |
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| Department management responsibilities for quality assurance | |
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| Project management responsibilities for quality assurance | |
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| Summary | |
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| Selected bibliography | |
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| Review questions | |
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| Topics for discussion | |
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| The SQA unit and other actors in the SQA system | |
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| The SQA unit | |
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| SQA trustees and their tasks | |
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| SQA committees and their tasks | |
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| SQA forums--tasks and methods of operation | |
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| Summary | |
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| Review questions | |
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| Topics for discussion | |