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| Acknowledgements | |
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| Preface | |
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| Notes on Contributors | |
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| Policy-Making and the Lack of Inclusiveness in the Human Services | |
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| Introduction | |
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| Policy: What Is It and Who Makes It? | |
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| What is Policy? | |
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| The Current Policy Environment and Who Makes Policy | |
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| Policy-Making Models and Their Connection to Practice | |
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| Generic Policy-Making Models | |
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| Assessing How Policy-Making Models Connect to Practice | |
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| Stages and Structures in the Policy-Making Process | |
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| The Stages of the Policy-Making Process | |
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| Structures in Policy-Making | |
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| Analysing and Evaluating Social Policies | |
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| Policy Analysis in the Human Services | |
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| Using a Special Lens for Policy Analysis | |
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| An Integrated Model for Policy Analysis | |
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| The Role of Research and Evaluation in Policy Analysis | |
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| Implementation: The Interface Between Policy and Practice | |
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| Early Research on Implementation | |
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| Implementation and the Impact on Practice | |
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| Future Directions | |
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| Toward an Inclusive Paradigm in Policy-Making | |
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| Shared Decision-Making: A Case Study | |
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| The Case for a Shared Decision-Making Model | |
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| The Work of the Commission on Resources and the Environment | |
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| The Lessons and Limitations of Public Participation | |
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| Conclusion | |
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| A Policy Community: Developing Guardianship Legislation | |
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| Introduction and Context | |
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| The Process of Legislative Change | |
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| A Postscript: Summer 1993-Winter 1997-8--Waiting for Proclamation | |
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| Personal Reflections | |
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| Addendum | |
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| Community Governance | |
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| What Do We Mean by 'Community'? | |
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| What Do We Mean by 'Governance'? | |
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| The Advantages of Community Governance | |
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| The Disadvantages of Community Governance | |
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| Examples of Community Governance | |
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| The Effectiveness of Community Governance | |
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| Toward a Resolution | |
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| 10 | |
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| Toward Inclusiveness in Policy and Practice | |
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| A New Kind of Professional? | |
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| A Concluding Comment | |
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| Appendix | |
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| A Social Policy Analysis of the 1996 Federal Reforms to Unemployment Insurance | |
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| Notes | |
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| References | |
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| Index | |