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| Each chapter ends with a Conclusion and Questions for | |
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| Discussion | |
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| Public Speaking in the Age of Accountability: A Critical Model | |
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| The Roots of Critical Society | |
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| Trends in the Environment | |
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| Increasing Activism in the Political Sphere | |
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| Increasing Activism in the Economic Sphere | |
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| Increasing Activism in the Legal Sphere | |
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| Increasing Diversity in the Cultural Environment | |
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| Changes in Technological Environments | |
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| Changes in Social Environments | |
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| Changes in Rhetorical Conventions | |
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| A Critical Model for Public Speaking | |
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| Speaker | |
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| Message | |
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| Channel | |
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| Environment | |
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| Receiver | |
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| Noise | |
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| Feedback | |
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| Impact and Criteria for Judging Speech | |
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| Communication Apprehensiveness: Learning to Cope with Anxiety | |
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| Causes of Communication Apprehension | |
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| Situational Anxiety and Public Speaking | |
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| Coping Strategies | |
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| Before the Speech | |
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| During the Speech | |
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| After the Speech | |
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| Listening with a Purpose: Exercises in Perception and Listening | |
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| Purposeful Listening | |
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| How Listeners Process Information | |
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| Nature of Perception | |
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| Influence of Listening Frames on Message Reception | |
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| How Listeners Respond | |
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| Influence of Setting on Message Reception | |
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| Reciprocal Responsibilities of Listeners and Speakers | |
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| Giving Nonverbal Feedback | |
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| Giving Verbal Feedback | |
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| Acquiring the Basic Skills: The Speech of Introduction | |
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| Step 1: Getting Started | |
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| Choosing a Theme | |
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| Deciding upon a Purpose | |
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| Framing a Thesis Statement | |
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| Step 2: Getting Organized | |
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| Identifying and Ordering Major Points | |
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| Developing an Outline | |
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| Writing a Preview Statement | |
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| Step 3: Writing the Introduction | |
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| Immediacy Techniques | |
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| References to the Novel | |
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| Suspense and Shock Techniques | |
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| Linguistic Strategies | |
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| Activity, Drama, and Conflict | |
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| Humor | |
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| Gimmicks | |
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| Step 4: Developing the Body of the Speech | |
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| Step 5: Connecting Your Thoughts | |
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| Transitions | |
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| Signposts | |
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| Internal Summaries | |
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| Step 6: Closing with a Memorable Thought | |
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| Step 7: Practicing and Delivering the Speech | |
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| Using Note Cards | |
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| Practicing and Timing the Speech | |
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| Using Visual Aids | |
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| Researching, Analyzing, and Adapting to Your Audience: The Speech of Welcome | |
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| Researching and Analyzing Your Audience | |
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| Creating a Demographic Profile | |
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| Creating a Psychographic Profile | |
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| Creating a Personality Profile | |
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| Researching and Analyzing Your Speaking Environment | |
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| Adapting to Your Audience | |
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| Choosing a Topic and Approach | |
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| Framing a Realistic Purpose | |
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| Recognizing Your Audience | |
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| Adapting to the Situation | |
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| Words of Caution | |
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| Putting Principles of Delivery into Practice: The One-Point Speech | |
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| Preparing One-Point Speeches | |
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| Choosing Mode of Delivery | |
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| Extemporaneous Speaking | |
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| Impromptu Speaking | |
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| Memorizing the Speech | |
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| Manuscript Speaking | |
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| Speaking from a Teleprompter | |
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| Building Credibility Through Delivery | |
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| Composure | |
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| Dynamism | |
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| Trustworthiness | |
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| Sociability | |
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| Status | |