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Understanding Human Communication

ISBN-10: 0195178335

ISBN-13: 9780195178333

Edition: 9th 2005

Authors: Ronald B. Adler, George Rodman

List price: $72.95
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Now in its ninth edition, this classic book retains the features that have made it the best-selling introductory human communication text in the field: an engaging and reader-friendly style; an inviting visual design that includes high-interest marginalia on virtually every page; up-to-date information on technology, gender, and cultural diversity; and everyday applications based on solid research and theory. Maintaining the quality of presentation and student-focused pedagogy that have characterized previous editions, Understanding Human Communication, Ninth Edition, incorporates updated examples and coverage of current communication theory. It continues to equip students with effective communication skills that will make a difference in their everyday lives. New to the Ninth Edition: * New material on mediated communication, personal listening styles, deceptive communication, and informative speaking * A revised section on the Cumulative Effects Theory and more applications of communication in the workplace, within the family, and at school * Updated research and examples on negative/positive language and gender influences on communication * Improved design and pedagogy: case studies at the opening of each part, highlights at the beginning of each chapter, and completely annotated full speech outlines with accompanying sample speeches * Additional teaching and learning resources: Student Success Manual, Student Resources Disc, expanded Instructor's Manual and Test Bank, Instructor's Disc, and an extensive web site
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Book details

List price: $72.95
Edition: 9th
Copyright year: 2005
Publisher: Oxford University Press, Incorporated
Publication date: 4/15/2005
Binding: Paperback
Pages: 544
Size: 7.75" wide x 9.75" long x 0.50" tall
Weight: 2.134
Language: English

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

George Rodman is professor and chair of the Department of Television and Radio at Brooklyn College of the City University of New York, where he has taught for 30 years. His research interests include the role of humor in human communication and the effect of communication technology on psychological well-being.Rodman is the author, coauthor, and editor of several books, including ten editions of Understanding Human Communication (with Ron Adler, Oxford University Press), four editions of Mass Media Issues (Science Research Associates and Kendall/Hunt), Making Sense of Media (Allyn & Bacon, 2001, and four books on public speaking, including The New Public Speaker (Harcourt Brace, 1997), a book that features the role of public speaking in the media-information age. He has written for newspapers, magazines, journals, film, television, radio, and multimedia programs. He has appeared as both host and guest on local television programs. While in graduate school, he was a winner on The Dating Game on ABC.Rodman has been listed i Who's Who in Entertainment and Who's Who in Education. He serves as the faculty adviser to The Excelsior, one of a pair of competing campus newspapers that were named third in the nation by the 2005 Princeton Review of America's Best Colleges. In 2005 he was nmaed the Bernard H. Stern Professor of Humor and was awarded the Brooklyn College Award for Excellence in College Citizenship. He has been voted "Favorite Teacher" by graduating seniors several times, most recently in 2008.In a way, Rodman is genetically predisposed to an interest in mass media. His grandmother was a first cousin to, and grew up with, Hollywood mogul Cecil B. DeMille. His grandfather was a personal lab assistant to Thomas Edison, and was later president of the Radio Manufacturers Association. His father's start-up business ventures included importing European recording equipment, printing, and computer manufacturing.Rodman lives in Garden City, New York, with his wife Linda and three children: Jennifer, Alexandra, and Dean.

Elements of Communication
Human Communication: What And Why
Communication Defined
Communication Is Human
Communication Is a Process
Communication Is Symbolic
Types of Communication
Intrapersonal Communication
Dyadic/Interpersonal Communication
Small Group Communication
Public Communication
Mass Communicaton
Functions of Communication
Physical Needs
Identity Needs
Social Needs
Practical Needs
Modeling Communication
A Linear Model
A Transactional Model
Communication Competence: What Makes an Effective Communicator?
Communication Competence Defined
Characteristics of Competent Communicators
Clarifying Misconceptions About Communication
Communication Does Not Always Require Complete Understanding
Communication Is Not Always a Good Thing
No Single Person or Event Causes Another's Reaction
Communication Will Not Solve All Problems
Meanings Rest in People, Not Words
Communication Is Not Simple
More Communication Is Not Always Better
Key Terms
For Further Exploration
Perception, The Self, and Communication
Perceiving Others
Narratives and Perception
Common Perceptual Tendencies
Situational Factors Influencing Perception
Perception and Culture
Empathy and Perception
Perceiving the Self
Self-Concept Defined
Communication and Development of the Self
Culture and the Self-Concept
The Self-Concept, Personality, and Communication
The Self-Fulfilling Prophecy
Identity Management: Communication as Impression Management
Public and Private Selves
Characteristics of Identity Management
Why Manage Impressions?
How Do We Manage Impressions?
Impression Management and Honesty
Key Terms
For Further Exploration
The Nature of Language
Language Is Symbolic
Meanings Are in People, Not Words
Language Is Rule-Governed
The Power of Language
Language Shapes Attitudes
Language Reflects Attitudes
Troublesome Language
The Language of Misunderstandings
Disruptive Language
Evasive Language
Gender and Language
Reasons for Communicating
Conversational Style
Nongender Variables
Culture and Language
Verbal Communication Styles
Language and Worldview
Language Use in North American Culture
Key Terms
For Further Exploration
Misconceptions About Listening
Listening and Hearing Are Not the Same Thing
Listening Is Not a Natural Process
Listening Requires Effort
All Listeners Do Not Receive the Same Message
Overcoming Challenges to Effective Listening
Faulty Listening Behaviors
Reasons For Poor Listening
Personal Listening Styles
Informational Listening
Don't Argue or Judge Prematurely
Separate the Message from the Speaker
Be Opportunistic
Look for Key Ideas
Ask Questions
Take Notes
Critical Listening
Listen for Information Before Evaluating
Evaluate the Speaker's Credibility
Examine the Speaker's Evidence and Reasoning
Examine Emotional Appeals
Empathic Listening
When and How to Help?
Key Terms
For Further Exploration
Nonverbal Communication
Characteristics of Nonverbal Communication
Nonverbal Communication Exists
Nonverbal Behavior Has Communicative Value
Nonverbal Communication Is Primarily Relational
Nonverbal Communication Is Ambiguous
Nonverbal Communication Is Different from Verbal Communication
Nonverbal Skills Are Important
Influences on Nonverbal Communication
Functions of Nonverbal Communication
Types of Nonverbal Communication
Posture and Gesture
Face and Eyes
Physical Attractiveness
Key Terms
For Further Exploration
Interpersonal Communication
Understanding Interpersonal Relationships
Characteristics of Interpersonal Relationships
What Makes Communication Interpersonal?
Interpersonal Communication and the Internet
Content and Relational Messages
Intimacy in Interpersonal Relationships
Dimensions of Intimacy
Male and Female Intimacy Styles
Cultural Influences on Intimacy
Relational Development and Maintenance
A Developmental Perspective
A Dialectical Perspective
Characteristics of Relational Development and Maintenance
Self-Disclosure in Interpersonal Relationships
Models of Self-Disclosure
Characteristics of Effective Self-Disclosure
Guidelines for Appropriate Self-Disclosure
Alternatives to Self-Disclosure
Key Terms
For Further Exploration
Improving Interpersonal Relationships
Communication Climates in Interpersonal Relationships
Confirming and Disconfirming Messages
How Communication Climates Develop
Creating Positive Communication Climates
Managing Interpersonal Conflict
The Nature of Conflict
Styles of Expressing Conflict
Characteristics of an Assertive Message
Gender and Conflict Style
Cultural Influences on Conflict
Methods of Conflict Resolution
Steps in Win-Win Problem Solving
Key Terms
For Further Exploration
Communication in Groups
The Nature of Groups
What Is a Group?
Goals of Groups and Their Members
Individual Goals
Group Goals
Types of Groups
Learning Groups
Problem-Solving Groups
Social Groups
Growth Groups
Characteristics of Groups
Rules and Norms
Patterns of Interaction
Decision-Making Methods
Cultural Influences on Group Communication
Individualism versus Collectivism
Power Distance
Uncertainty Avoidance
Task versus Social Orientation
Short- versus Long-Term Orientation
Key Terms
For Further Exploration
Solving Problems in Groups
Problem Solving in Groups: When and Why
Advantages of Group Problem Solving
When to Use Groups for Problem Solving
Group Problem-Solving Formats
Types of Problem-Solving Groups
Computer-Mediated Groups
Approaches and Stages in Problem Solving
A Structured Problem-Solving Approach
Developmental Stages in Problem-Solving Groups
Maintaining Positive Relationships
Basic Skills
Building Cohesiveness
Leadership and Power in Groups
Power in Groups
What Makes Leaders Effective?
Overcoming Dangers in Group Discussion
Information Underload and Overload
Unequal Participation
Pressure to Conform
Key Terms
For Further Exploration
Public Communication
Choosing and Developing a Topic
Choosing a Topic
Look for a Topic Early
Choose a Topic That Interests You
Defining Purpose
General Purpose
Specific Purpose
The Thesis Statement
Analyzing the Speaking Situation
The Listener: Audience Analysis
The Occasion
Gathering Information
Internet Research
Library Research
Personal Observation
Survey Research
Sample Speech
Key Terms
For Further Exploration
Organization and Support
Structuring the Speech
Working Outline
Formal Outline
Speaking Notes
Principles of Outlining
Standard Symbols
Standard Format
The Rule of Division
The Rule of Parallel Wording
Organizing Your Points in a Logical Order
Using Transitions
Beginning and Ending the Speech
The Introduction
The Conclusion
Supporting Material
Functions of Supporting Material
Types of Supporting Material
Styles of Support: Narration and Citation
Using Visual Aids
Types of Visual Aids
Media for the Presentation of Visual Aids
Rules for Using Visual Aids
Sample Speech
Key Terms
For Further Exploration
Presenting Your Message
Dealing with Stage Fright
Facilitative and Debilitative Stage Fright
Sources of Debilitative Stage Fright
Overcoming Debilitative Stage Fright
Types of Delivery
Practicing the Speech
Guidelines for Delivery
Visual Aspects of Delivery
Auditory Aspects of Delivery
Offering Constructive Criticism
Key Terms
For Further Exploration
Informative Speaking
Types of Informative Speaking
By Content
By Purpose
Informative Versus Persuasive Topics
An Informative Topic Tends to Be Noncontroversial
The Informative Speaker Does Not Intend to Change Audience Attitudes
Techniques of Informative Speaking
Define a Specific Informative Purpose
Create Information Hunger
Make It Easy to Listen
Emphasize Important Points
Use a Clear Organization and Structure
Use Supporting Material Effectively
Use Clear, Simple Language
Generate Audience Involvement
Sample Speech
Key Terms
For Further Exploration
Persuasive Speaking
Characteristics of Persuasion
Persuasion Is Not Coercive
Persuasion Is Usually Incremental
Persuasion Is Interactive
Persuasion Can Be Ethical
Categorizing Types of Persuasion
By Types of Proposition
By Desired Outcome
By Directness of Approach
Creating the Persuasive Message
Set a Clear, Persuasive Purpose
Structure the Message Carefully
Use Solid Evidence
Avoid Fallacies
Adapting to the Audience
Establish Common Ground
Organize According to the Expected Response
Neutralize Potential Hostility
Building Credibility as a Speaker
Sample Speech
Key Terms
For Further Exploration
The Nature of Interviewing
Interviewing Defined
How Interviewing Differs from Conversation
Planning the Interview
The Interviewer's Role
The Interviewee's Role
Conducting the Interview
Stages of an Interview
The Interviewer's Responsibilities
The Interviewee's Responsibilities
The Selection Interview
Employment Strategies
Tips for the Interviewee
The Information Gathering Interview
Prepare for the Interview
Choose the Right Interviewee
Informational Interviewing Tips
Other Interview Types
The Persuasive Interview