Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author ofConfidence in Communication: A Guide to Assertive and Social Skillsand coauthor ofUnderstanding Human Communication, Interplay: the Process of Interpersonal Communicationas well as the widely used textLooking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.